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Retail Sales Associate job

Total Wine & More jobs

Company

Salary

Skills

Benefits

Company Description

Total Wine & More is a family-owned, private American Alcohol Retailer that retails beer, wine, spirits, cigars, and wine products. David Trone and Robert Trone founded the company in 1991, and its headquarter is based in Claymont, Delaware, United States. Total Wine & More owns more than 200 stores in 24 states. Total Wine & More provides a large selection of products and advertises them as competitive at a price. Total Wine & More's Store also carries 3000 types of spirits and beers, accessories, gifts, and cigars. The company employs more than 6000 employees, including 500 employees at its headquarter and 800 wine specialists. Total Wine & More is always looking for talented, motivated people interested in working for a firm with entrepreneurial courage and a passion for providing exceptional service. The company also offers opportunities for advancement and career growth. The company's each wine store carries about 8000 different wine from all over the world.

Job Description

3810 Congress Ave, Dallas, TX 75219 USA

Retail Sales Associate (Service Team Member)

About the role

As a Retail Sales Associate, you will provide anexceptional customer service experience while driving sales. By using sellingskills, you will build relationships with customers and advise them on TotalWine & More's product portfolio based on their shopping needs. While bothpart-time and full-time positions generally focus on sales and customer servicesupport, you may also be assigned as a cashier or merchandiser/stock associate.You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will
  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
  • Learn Total Wine & More's full product portfolio to provide customers with recommendations and connect them to the right product(s)
  • Increase retail sales and product metrics to specified goals
  • Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
  • Perform cashier functions and adhere to minor policy while completing customer transactions
  • Maintain store safety and cleanliness standardson the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for
  • 21 years of age or older
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities
  • Desire to develop retail sales skills and knowledge of product and services
  • 1 year as a store associate or customer service representative preferred, to include greeting customers, building relationships, locating/selecting/selling product, and identifying/resolving customer issues
  • Strong interpersonal skills with a positive and engaging attitude
  • Value collaboration and acting as a team player
  • Wine and spirits experience in a retail sales environment preferred
  • WSE, Sommelier, or other industry certification preferred

Physical Requirements (with or without accommodations):
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Climb ladders and lift 50 lbs. overhead and repeatedly

We offer
  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability and life insurance coverage
  • Paid parental leave
  • College tuition assistance
  • Career development, industry knowledge, and wine, spirits, and beer education
  • Consumer classes
  • & More!

Grow with us!

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
Estimated annual salary
$29,958
average
Minimum
$18,834
Maximum
$70,547

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Tuition AssistanceLife InsuranceVacation & Paid Time Off401K Plan
Flexible Spending Account (FSA)Health InsuranceCommuter Checks & AssistanceDental Insurance
Health Savings Account (HSA)Employee DiscountVision InsuranceDisability Insurance

Total Wine & More

Type

Company - Private

Size

Large

Revenue

$2B to $5B

Location

9350 North Central ExpresswayDallas, TX, 75231and others

Industry

Retail

Founded

1991

CEO

Adam Orvos

Job Filters

CashierTotal Wine & MoreLouisville, KY
About the role As a Cashier, you play an essential role in the customer service experience by providing customers with fast and friendly service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit...Read more
Retail Sales and Service AssociateTotal Wine & MoreSeattle, WA
About the role As a Retail Sales Associate, you will provide an exceptional customer service experience while driving sales. By using selling skills, you will build relationships with customers and advise them on Total Wine & More’s product portfolio based...Read more
Stock Associate / MerchandiserTotal Wine & MoreNewport News, VA
About the role As a Stock Associate, you play an essential role in the customer service experience by maximizing product inventory levels. By processing freight and stocking shelves, you ensure that the store is organized and clean. While both part-time...Read more
Digital Customer Service AssociateTotal Wine & MoreEagan, MN
About the role As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in the customer service experience providing fast service for...Read more
Supply Chain LeadTotal Wine & MoreBethesda, MD
We are looking for a Supply Chain Lead to join our Supply Chain Outbound Replenishment team to work at our Bethesda, MD headquarters. You will lead the replenishment team in expanding our Direct Store Delivery (DSD) program, coordinating with internal...Read more

Closed Job Filters

Assistant Manager - West UniversityTotal Wine & MoreHouston, TX
Apply Now California Resident Job Applicant Notice Cornerstone OnDemand Terms of Use Add to Saved Jobs Back ABOUT THE ROLE As Assistant Manager, you will grow Total Wine & More’s brand by deliveringRead more
SupervisorTotal Wine & MoreClearwater, FL
Apply Now California Resident Job Applicant Notice Cornerstone OnDemand Terms of Use Add to Saved Jobs Back About the role As the store Supervisor, you support the store management team to maintainRead more
Supervisor, Manager in TrainingTotal Wine & MoreCharleston, SC
Apply Now California Resident Job Applicant Notice Cornerstone OnDemand Terms of Use Add to Saved Jobs Back POSITION HIGHLIGHTS As the store Supervisor, you are responsible for assisting the storeRead more
SupervisorTotal Wine & MoreGreenville, SC
Apply Now California Resident Job Applicant Notice Cornerstone OnDemand Terms of Use Add to Saved Jobs Back About the role As the store Supervisor, you support the store management team to maintainRead more
Assistant Manager - Charlotte (Myers Park)Total Wine & MoreCharlotte, NC
Apply Now California Resident Job Applicant Notice Cornerstone OnDemand Terms of Use Add to Saved Jobs Back ABOUT THE ROLE As Assistant Manager, you will grow Total Wine & More’s brand by deliveringRead more
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