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Retail Store Manager job

Family VideoMilwaukee, WI
Family Video jobs

Company

Salary

Skills

Benefits

Company Description

Family Video is a family-owned video rental chain. Its locations are at the heaviest concentration in the Midwest. The company has formed a partnership with Marco's Pizza providing space for the franchise in many of its stores. The company is using this partnership as a way to deliver video rentals with pizza orders. Family Video also leases space to other retailers such as hair salons and fitness centers, and it continues to buy, build and open new locations every month. It currently operates a network of over 500 Family Video locations, 100+ Marco’s Pizza locations, 68 Highland Pure Water & Ice kiosks, several StayFit24 fitness centers as well as hundreds of retail centers with its Legacy Commercial Property division. Family Video is looking to hire energetic, fun people who share its dedication to customer service and are comfortable with a high level of responsibility. Team Members enjoy flexible work schedules, advancement opportunities, employee discounts, a comprehensive benefits package and more perks.

Job Description

We are a company made of talented and dedicated people who take pride in a job well done; and like to have fun doing it. Our days are built around 4 daily goals; to learn, to teach, to WOW and to improve.

Management Trainees are developed to transition into a Store Management role with the support from their District Manager and Regional Director. We are looking for people who are comfortable with a high level of responsibility, and who can handle the day-to-day organization of running a store.

Job Description:

A Store Manager handles the day-to-day organization of running the store and focuses on the following primary areas of the business:

  • Customer Service: Great customer service is our best advantage over competition. A fun, friendly atmosphere is what the Digital Doc store experience is all about. It is the Store Manager s chief responsibility to make this happen.
  • Leadership and Staff Development: The Store Manager trains and evaluates employees on all aspects of their jobs and develops leadership skills. The Store Manager is someone the store employees want to follow: They want to follow that person because of the Manager s attitude, work ethic, fair and firm handling of situations, and because the Manager takes the time to explain the whys\" of training.
  • Employee Morale: Store Managers lead by example through hard work, by utilizing excellent organization skills and problem solving abilities and by treating all employees with respect. Our employees should be better people for having worked with us.
  • Store Security: The Store Manager is responsible for ensuring accuracy and security in the handling of the store s cash and maintaining inventory control.
  • Staff Scheduling: The Store Manager schedules staff as efficiently as possible to operate the store successfully. The Store Manager is expected to operate the store as though he or she were the owner.
  • Time Management: Store Managers are responsible to make sure that all store operations are handled efficiently and consistently, with the minimum amount of staff necessary to get daily tasks accomplished. This begins with the Store Manager managing his or her own time effectively as an example to other employees.

Requirements:

  • Excellent customer service
  • Ability to lead a team
  • Flexible hours
  • Ability to stand for extended periods of time
  • Open Availability
  • Clear and Effective Communication Skills
  • High Attention to Detail and Organization
  • Goal Oriented and Performance Driven
  • Computer Literate
  • Comfortable working in fast-paced environments
  • Retail or customer service experience is a plus
  • College Degree Preferred

Benefits & Opportunities

  • Competitive Compensation
  • Hourly position: 28-30+ hours per week

Highland Ventures Team Members enjoy flexible work schedules, paid training, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).


Associated topics: associate manager, general manager, lead, manager retail, principal, retail store manager, shift supervisor, supervisor, retail management, team lead
Estimated annual salary
$42,041
average
Minimum
$33,779
Maximum
$53,186

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Health InsuranceVacation & Paid Time Off401K Plan
Life InsuranceDental Insurance
Reduced or Flexible HoursRetirement Plan

Family Video

Type

Company - Private

Size

5001-10000

Revenue

$100M to $500M

Location

Glenview, IL

Industry

Retail

Founded

1978

CEO

Keith Hoogland

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