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Retail Support - Jewelry Ringer, Part Time: Cumberland job

Macy'sSmyrna, GA
Macy's jobs




Job Description

Job Overview:The Jewelry Ringer is responsible providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The associate is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this associate is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders.Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they maypick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Be proficient in POS systems including Search and Send. Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy's devices or their own. Provide an exceptional customer experience by ensuring the customer is always the priority. Attend to customer service needs in a friendly and helpful manner when approached. Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale. Suggest additional merchandise to compliment customer selection and engage the customer. Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. Reinforce customer's selection and package merchandise with care. Invite customers to come back and thank them by name whenever possible. Maintain register bay supply levels and alert supervisor when supplies need reordered. Maintain department recovery standards; including returns. Assist in replenishment of stock and replenishment on to the sales floor. Participate in stockroom maintenance, organization, and housekeeping. Process damages, transfers, and return to vendor merchandise. Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets. Assist in inventory and markdown processes. Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment. Follows shortage programs and procedures as they pertain to the receiving function. Adhere to Asset Protection and inventory control and compliance procedures. Assist with special projects as assigned. Perform other duties as necessary, including but not limited to watch sizing and ear piercing. Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. Perform these functions in an efficient manner, as directed by the supervisor. Regular, dependable attendance and punctuality.Qualifications:Education/Experience: No specific educational accomplishments are necessary. Prior experience in Jewelry preferred.Communication Skills: Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: Self-starter, able to work independently and as part of a team and must have good time management skills.Physical Demands: This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.Other Skills: Ability to collaborate and function as a member of a team. Must be able to work quickly and effectively to process large volumes of merchandise. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/comp
Estimated annual salary


  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.


  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.



Company - Public




Over $10B


Cincinnati, OH






Jeff Gennette

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