company building Harriscomputers location Little Rock, AR
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Job Description


We are seeking a Training Services Specialist to join our Caliber Public Safety team!
Caliber Public Safety is proud to deliver software solutions, technology and services of the highest caliber to hundreds of Public Safety agencies and communities throughout North America. Our specialized focus allows us to uniquely deliver the next generation of CAD, RMS, and Mobile applications to Public Safety agencies.


In the key role of Training Services Specialist, we rely on you to conduct client training for new and experienced users of Caliber Public Safety software. You will interact directly with our clients in live training sessions to ensure a smooth transfer of knowledge. You will conduct web training sessions and train internal staff.

A dynamic, well-spoken, patient individual, you are dedicated to providing outstanding client service, have a keen eye for detail and thrive on working in a fast-paced, demanding environment.

Conventional hours for this role are 8am to 5pm with occasional Sunday travel and occasional extended workdays. The ideal candidate must be able to travel extensively throughout North America 65-75% of the time. While the rule is to get home every weekend, this position will only appeal to individuals who are comfortable with frequent travel.

Primary Functions:

  • Deliver training for new users of Caliber Public Safety software throughout all phases of implementation.
  • Work closely with our Project Managers to support clients through all phases of the project in a positive success-oriented manner.
  • Presents training using a variety of instructional techniques and formats.
  • Address client feedback and training questions received through training sessions or through other communication channels.
  • Facilitate client testing and validation of data, business processes and software modifications.
  • Provide ongoing On-The-Job-Learning assistance to client core teams and end users.
  • Provide outstanding customer service during the project to resolve client issues with proposed process improvements and timely follow-up support.
  • Develop training materials as needed for any Caliber Public Safety products.
  • Deliver upgrade training for existing clients and internal staff members.


  • Minimum of 3 + years of experience training in an adult classroom setting.
  • Post-secondary education in Adult Education is an asset.
  • Instructional design experience, including curriculum development, creation of course materials and formulation of exercises for both instructor-led and eLearning approaches.
  • Superior oral, written and presentation skills.
  • 3 + years experience developing and delivering training material.
  • High level of problem solving and analytical skills.
  • Experience in developing and writing training exercises and other documentation is a distinct advantage.
  • Previous experience within the software or public safety sector preferred but not mandatory.


Salary will be commensurate with experience and job responsibilities. Caliber Public Safety, a division of Harris, offers competitive wages and benefits including health, vision/dental, life and disability insurance, as well as diverse growth opportunities and a dynamic working environment.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5611 or at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Application currently closed
This job was posted on Sun Nov 11 2018 and expired on Thu Nov 15 2018.
Minimum $31K/yr
$45K/yr Average
Maximum $57K/yr


  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Design, plan, organize, or direct orientation and training programs for employees or customers.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Develop alternative training methods if expected improvements are not seen.
  • Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
  • Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
  • Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
  • Negotiate contracts with clients including desired training outcomes, fees, or expenses.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Monitor training costs and prepare budget reports to justify expenditures.
  • Select and assign instructors to conduct training.
  • Schedule classes based on availability of classrooms, equipment, or instructors.
  • Supervise, evaluate, or refer instructors to skill development classes.
  • Devise programs to develop executive potential among employees in lower-level positions.
  • Coordinate recruitment and placement of training program participants.
  • Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
  • Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Instructing - Teaching others how to do something.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.


  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Vision Insurance
  • Life Insurance
  • Health Insurance
  • Disability Insurance
  • Dental Insurance
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