RTX Travel Consultant

Job Details

Level
Entry

Job Location
Resort Travel and Exchange, Inc. - Asheville, NC

Position Type
Full Time

Education Level
4 Year Degree

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

Resort Travel & Xchange, Inc., is now hiring for a Travel Consultant at our corporate headquarters in beautiful Asheville, NC! RTX offers an excellent benefits plan including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! RTX contributes to an ESOP and is an EOE!

POSITION SUMMARY
The Travel Consultant is responsible for educating and assisting RTX members on all applicable vacation ownership products. The Travel Consultant will establish itineraries for travel, process annual payments, discuss the details found on a contract (or other relevant legal documents), remain current with the latest product offerings, and actively participate in promoting and selling any ancillary products that are of benefit to an existing member. This position is crucial to member satisfaction for RTX and is the main point of contact for its member base. The Travel Consultant position is customer service-centric, but offers uncapped sales commission opportunities.

ESSENTIAL FUNCTIONS

• Provide member service, corresponding with members primarily over the phone or by e-mail.
• Perform follow-up for unique situations that require additional research.
• Effectively establish a rapport with members and other departments or outside companies.
• To have knowledge of all memberships and be able to explain all facets of these products including ancillary or secondary products that enhance the membership.
• To have knowledge of resort layouts and amenities.

Other Functions
The Member Service Representative may also:

• Assist other departments in contact with members to help problem-solve.
• Assist in educating other departments on the contract to better their responsibilities.
• Work with various resort front desk staff via email or telephone to ensure a quality vacation experience for the member.

Qualifications

POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials

• Prefer 4-year degree in Communications or Business, with some customer service experience; OR
• 2-year college degree with at least one year of high touch customer service, concierge, etc; OR
• HSD/GED with at least 2-years' experience in high touch customer focused environment, concierge, or travel industry.

Experience

• Basic computer skills are required, with knowledge of Excel, Word, PowerPoint, and reservations systems.
• Previous experience in vacation ownership is highly preferred but not required.
• Bi-lingual (Spanish) is a plus.

RTX's Core Competencies

• Adaptability to Change: Positive approach to minor or major changes; the ability to help others maintain a positive attitude through times of change
• Conflict Management: Orientation toward solutions in times of conflict; ability to maintain composure of self, influence composure of others, and effectively mitigate conflict situations.
• Customer Orientation: A focus on meeting and exceeding customer expectations; a continuous awareness of how all work tasks and daily activities impact the customer.
• Oral and Written Communication: The ability to recognize and appropriately communicate critical information; a focus on professionalism and etiquette in all communications.
• Professional Conduct: Continuous positive representation of the organizational brand; awareness of one's surroundings and the ability to develop professional relationships with all staff.
• Self-Discipline: A natural tendency toward achievement of goals and thorough completion of all tasks; ability to work through unforeseen obstacles and maintain focus on overall expectations.

Knowledge & Skills

• Accuracy: Ability to perform work accurately and thoroughly.
• Active listening: Ability to actively attend to, convey, and understand the comments and questions of others
• Friendliness: Ability to exhibit a cheerful demeanor toward others.
• Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
• Tact: Ability to show consideration for and maintain good relations with others.

Physical Requirements

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

O

Walk

O

Sit

C

Handling / Fingering

C

Reach Outward

F

Reach Above Shoulder

O

Climb

O

Crawl

N

Squat or Kneel

O

Bend

O

10 lbs or less

O

11-20 lbs

O

21-50 lbs

N

51-100 lbs

N

Over 100 lbs

N

Push/Pull

12 lbs or less

O

13-25 lbs

O

26-40 lbs

N

41-100 lbs

N

WORK ENVIRONMENT
The Travel Consultant works in a busy office setting with frequent interruptions. Current hours of operation are from Monday through Saturday and may be changed based on business needs. Employees are assigned schedules based on business needs and individual performance.