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Sales & Service Manager job

AAA MountainWestClearfield, UT
AAA MountainWest jobs

Company

Salary

Skills

Company Description

AAA MountainWest is a not-revenue driven firm of clubs providing services in excess of 50 million individuals in America and Canada. AAA MW was established in the year 1902. The company is providing these services from 1927. It has assisted its clientele with making the most of their vehicles while meeting their protection, travel arranging and roadside assistance. The Club is providing services to a gigantic number of individuals I-e in excess of 180,000 in Montana, Wyoming, and Alaska. In addition, the outlets of the company operating in Billings, Bozeman, Great Falls, Kalispell, Missoula, Hamilton, Cheyenne, Anchorage, and Helena are also providing remarkable services to the customers. AAA MountainWest gives roadside assistance, insurance and travel requirements, auto glass repairing and financial services to the individuals and general society. Steer by an unequivocal obligation to plan and secure the individuals on their excursion through life in the Mountain West.

Job Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
  • Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
  • Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
  • Responsible for leadership and talent development.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).
  • Knowledge/Skills/Abilities

  • Proven effective leadership.
  • Strong business acumen skills
  • Demonstrated consistent record of meeting or exceeding sales goals.
  • Strong written and verbal communication skills.
  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
  • Bi-lingual communication skills (Preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Knowledge of AAA products and systems (Preferred)
  • Education & Experience / Licenses & Certification

  • Sales and/or service experience
  • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
  • Property and Casualty License (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED
  • Valid Driver's License
  • Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions
  • Competency

  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Energetic - Ability to work at a sustained pace and produce quality work
  • Reliability - The trait of being dependable and trustworthy
  • Management Skills - Ability to effectively lead others
  • Estimated annual salary
    $60,296
    average
    Minimum
    $35,440
    Maximum
    $118,191

    TASKS

    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Provide staff with assistance in performing difficult or complicated duties.
    • Monitor sales staff performance to ensure that goals are met.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    AAA MountainWest

    Type

    Company - Public

    Size

    Small

    Revenue

    $10M to $25M

    Location

    888 South 2000 EastClearfield, UT, 84015and others

    Founded

    1902

    CEO

    Todd Burger

    Job Filters

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    Director, Partnerships & InnovationAAA MountainWestWalnut Creek, CA
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative...Read more
    AAA Redwood CityAAA MountainWestRedwood City, CA
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative...Read more
    Gig Fleet Operations Support Team LeadAAA MountainWestSacramento, CA
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative...Read more
    Customer Service/DMV TechAAA MountainWestBozeman, MT
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative...Read more
    Insurance Sales RepresentativeAAA MountainWestBozeman, MT
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative...Read more

    Closed Job Filters

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    Insurance Sales AgentAAA MountainWestCheyenne, WY
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission toRead more
    Certified Auto TechnicianAAA MountainWestChandler, AZ
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission toRead more
    Access CoordinatorAAA MountainWestScottsdale, AZ
    To provide support for our customers with managed access and residential gated community services, including building jobs, troubleshooting, technician dispatching, changes in controls and continuedRead more
    Insurance Agent - Outside SalesAAA MountainWestGoodyear, AZ
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission toRead more
    Residential InstallerAAA MountainWestMilpitas, CA
    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission toRead more
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