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Sales and Marketing Assistant- Southernmost Beach Resort job

Highgate HotelsClewiston, FL
Highgate Hotels jobs

Company

Salary

Skills

Company Description

Highgate Hotels is a hospitality investment and management company. Headquartered in Irving, TX, the company is present in U.S. gateway markets (New York, Boston, Miami, San Francisco, and more) as well as in key European markets. Highgate Hotels offers guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. As an employer, Highgate Hotels fosters an inspiring and inclusive culture with opportunities for career growth, inspiring leadership, and career switch possibilities. If you are passionate about hospitality, the company invites you to consider its open opportunities for your next career move. Your work will be rewarded with a competitive benefits package.

Job Description

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate''s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry''s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West''s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. Employment Status Full-Time Overview This position will assist the Sales Department and Revenue Department in achieving financial objectives through use and knowledge of software applications, maintenance and management of all sales-related client and corporate information records including those on the Internet – potential and existing, and sales/revenue analysis. The Sales/Revenue Coordinator arranges, coordinates and communicates all aspects of group business after the sales process has been completed. This position works closely with wholesale (including OTA) clients in detailing the needs of both individual travelers'' reservations; meetings and events including but not limited to room set up, billing, rooming lists/reservations, resumes and VIP arrangements. Responsibilities Compile information to assist DOSM and DORM in producing Month End Reports for Group Sales Run Sales Reports. Database Management duties applied to all sales related systems. Manage Delphi to PMS Interface Optimize room rental charges Ensure all billing requirements are met Assist in referring hotel contacts to the sales team to re-book successful functions by executing excellent customer service Comfortable to perform hotel site inspections and client presentations Monitor group room blocks and pick up, generate detailed resumes for the operating departments Must possess the ability to cultivate strong customer relationships, understand hotel catering and rooms operations with strong administrative skills and the ability to multitask and work under a fast-paced environment Assist sales and revenue team in creating strong, effective, personable and professional communications with prospective and returning hotel clients Prepare correspondence such as customer appreciation letters, group proposals and contracts and help facilitate promotions Maintain a par stock of sales collateral as well as a stock of completed sales kits Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken Attend stand up and weekly staff departments as needed Ensure maintenance problems are promptly reported through proper channels Make room reservations as needed and ensure delivery of amenities Process purchase orders and special requests Enter and maintain all group blocks, rooming lists and rooms in FOSSE Consistent and on-going audit of group blocks in Delphi and FOSSE Communicate with sales regarding upcoming group cut-off dates and group wash Entering and maintaining accurate rooming lists Communicate with Director of Revenue regarding group room blocks by category to manage hotel inventory Identify commissionable groups and attain IATA number and/or W9 form for payment Initiate commission check requests Prepare necessary reports from Forecast, PACE reports, Lost Business Reports, Inquiries, Booking Reports, Trace Reports Responsible for daily distribution of guarantee sheets, memos, reader boards and accuracy Review all group resumes ensuring payment, deposits, etc. routing/billing are correct Review all group resumes for VIP''s, special instructions, upgrades, etc. Enter group pickup in Delphi immediately following group''s departure Produce attrition reports as groups depart based on above group pickup for accounting and group sales manager''s production reports Ability to work with outside vendors to ensure client satisfaction Administrative support- Typing, filing, answer phones and distribution of mail Rate Shop all OTA channels to make sure all channel is in parity with Marriott Website for rates and inventory Shop the Marriott website for all discounted rates to ensure they are selling proper rates. Build new rate codes in HPP/Marsha Build all reservation for all Wholesale and OTA sent directly to property. Process all commission for the Travel Agent which is not handled by Marriott. Assist Revenue Analyst in updating revenue reports. Assist Revenue Analyst in loading rates in HPP and EZYield system. Upload STR data to strglobal.com Assist the general manager when needed Other duties, as required, related to Sales / Revenue related systems or hotel operations Qualifications At least three years of progressive experience in a hotel or a related field required High School diploma or equivalent required College course work in related field helpful Must possess computer skills, including, but not limited to, use of MS Word and Excel. Knowledge of Delphi and FOSSE a plus. At least one year experience in MS Access, including Word, Excel, Power Point or Data Warehousing helpful Experience in an Internet or Intranet environment helpful Knowledge of Request For Proposal (RFP) process and/or Corporate Volume Accounts helpful Experience with Budget, Expense, End of the Month, and Competitive Analysis Reports beneficial Newmarket Sales & Catering Systems (Delphi) experience preferred Fosse, Opera, Micros-Fidelio Property and Yield Management Systems experience preferred RFP Publishers and Internet / Intranet Web Sites experience preferred Knowledge of Accounting / Purchasing Programs Helpful (e.g. Image Now) Crystal and Market Vision Report Writers (Delphi reports) Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. SDL2017

by Jobble

Estimated annual salary
$33,454
average
Minimum
$29,210
Maximum
$38,364

TASKS

  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising or promotion managers.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Highgate Hotels

Type

Company - Private

Size

Large

Revenue

$25M to $50M

Location

Multiple locations

Industry

Franchise Hotels

Founded

1988

CEO

Steve Barick

Job Filters

Room AttendantHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. RESPONSIBILITIES * Thoroughly clean guestrooms according to...Read more
Director of EngineeringHighgate Hotels, LPTucson, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable...Read more
Front Desk AgentHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy...Read more
HVAC Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES * Make...Read more
PM Hotel Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The PM Maintenance Engineer is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES...Read more

Closed Job Filters

Assistant Director of Front OfficeHighgate HotelsNew York City, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
handymanHighgate HotelsSan Juan, PR
EMPLOYMENT STATUS Full-Time OVERVIEW The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount ofRead more
Sales CoordinatorHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Guest Services Agent- TemporaryHighgate HotelsSan Juan, PR
EMPLOYMENT STATUSFull-TimeOVERVIEWThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout,Read more
Night AuditorHighgate HotelsLong Beach, CA
Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gatewayRead more
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