Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, WATSCO, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America, with over 1600 employees ready to serve and provide the best products with best-in-class customer service.
The Sales Center Manager is a sales leader responsible for the day-to-day operations conducted at our location. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Branch Manager is ultimately responsible for growing sales and profitability in his/her branch. We have an exciting opportunity at our Chatanooga, TN location.
* Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership.
* Implement and maintain the highest level of customer service in the industry.
* Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
* Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor all direct reports.
* Maintain inventory accuracy and ensure all company assets are protected from theft or damage.
* Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.
* Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
* Full compliance with all SOX key controls.
* Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and Technical Support.
* High School diploma required. College degree strongly preferred.
* Ability to work well in a fast paced retail store environment
* 5 plus years retail management experience in a product driven business.
* Strong computer skills are essential; computer proficiency with Microsoft applications.
* Heightened focus on providing excellent customer service.
* Proven leadership and coaching abilities of employees at all levels.
* Must be sales driven with the ability to lead and motivate sales and operational staff.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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