Since 1937, PSAV has been connecting and inspiring people around the globe with impactful meeting and event experiences. Working closely with our customers, our talented professionals deliver strategic planning, creative production, advanced technology and staging services to make dynamic and impactful meetings and events of all sizes – always with an unwavering focus on you.
Our experienced professionals are passionate about successful events, and take the time to learn about you and your goals. That close working relationship, along with our vast resources and ready-for-anything approach, gives you the peace of mind that PSAV can help create a unique event tailored to realize your vision and achieve your goals.
We’ve earned a reputation for providing reliable, world-class service. It’s earned us the privilege of supporting more than 1,000 meeting planners and event organizers each day. We’re proud of our long-term relationships and position as the trusted, on-site provider of choice at more than 1,500 leading hotels, resorts, convention centers and sports/entertainment venues around the world.
Our global footprint in the United States, Canada, the Caribbean, Mexico, Europe and the Middle East, along with our 40+ production branches, allows us to produce inspiring events anywhere you want to be.
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
+ Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV's sales process and methodology.
+ Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.
+ Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
+ Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
+ Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
+ Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
+ Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
+ Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
+ Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
+ Actively refer and guide customers through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.
+ Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
+ Ensure all known opportunities are in CRM and completely accurate and updated at all times.
+ See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
+ Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
+ Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
+ BS/BA or 1+ years of PSAV or equivalent experience required
+ 1 year technology sales or hospitality experience preferred
+ Prior sales experience in audiovisual is a plus
+ Knowledge of hospitality industry and sales processes preferred
+ Technical aptitude and computer proficiency required
+ Strong written and verbal communication skills
+ Decision Quality
+ Business Insight
+ Builds Networks
+ Plans and Aligns
+ Instills Trust
+ Demonstrates Self-Awareness
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)