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Sales Manager, Htl Svcs Gaylord Palms job

PSAVKissimmee, FL
PSAV jobs




Company Description

**To be considered, please apply directly to the website: https://jobs.psav.com/job/washington/sales-manager-global-sales-associations/6228/7535418**




PSAV is a top international provider of professional event technology services, and stands on a 75-year record of success and growth. We strive to deliver flawless execution with a hospitality approach, for all event technology services. Our mission is to turn ordinary meetings into extraordinary events.

Job Description


The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Revenue Generation

+ Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV's sales process and methodology.

+ Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.

+ Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.

+ Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

+ Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

+ Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.

+ Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.

+ Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.

+ Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.

+ Actively refer and guide customers through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

+ Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.

+ Ensure all known opportunities are in CRM and completely accurate and updated at all times.

+ See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.

+ Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.

+ Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

+ BS/BA or 1+ years of PSAV or equivalent experience required

+ 1 year technology sales or hospitality experience preferred

+ Prior sales experience in audiovisual is a plus

+ Knowledge of hospitality industry and sales processes preferred

+ Technical aptitude and computer proficiency required

+ Strong written and verbal communication skills

+ Hospitality

+ Responsiveness

+ Professionalism

+ Decision Quality

+ Business Insight

+ Collaborates

+ Builds Networks

+ Plans and Aligns

+ Instills Trust

+ Demonstrates Self-Awareness


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Estimated annual salary


  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.



Company - Private




$500M to $1B


Multiple locations






Mike McIlwain

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Role: Senior Audio Visual Technician Type: Full Time (40 hrs. a week) Compensation: DOE + OT Benefits: Yes Tech-Ops is seeking a Senior Audio Visual Technician to support our client, a prominent organization with offices in NYC. The ideal candidate has a...Read more

Closed Job Filters

Description Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in aRead more
Description The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling eventRead more
We create events that inspire and careers that shine. Operations Manager - Hyatt Regency Portland Apply Apply Later Job ID OPERA06578 Date posted 01/07/2020 Location Portland , OR Position TypeRead more
Description Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, PSAV/propertyRead more
Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technicalRead more
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