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Sales Representative - Inbound job

Empereon MarketingScottsdale, AZ
Empereon Marketing jobs

Company

Skills

Benefits

Company Description

Empereon Constar is a leading business process outsourcing company. It is located in the US, Mexico, and the Philippines. Its mission is to provide end-to-end front and back-office solutions to its clients. Its core values are innovation, excellence, and integrity. It offers sales and customer acquisition, customer care, back-office support, and technical support services. It serves automotive, communication, media, financial services, retail, eCommerce, and hospital markets. It offers competitive wages and a broad array of benefits including medical, dental, and vision insurance, life insurance, AD&D insurance, paid time off, and a 401k retirement plan. It is offering career opportunities for the call center representative, tech support representative, inbound care representative, and other positions.

Job Description

Job DescriptionInbound Tele-Sales This position is responsible for assisting existing customers inquiring about products or services, using company and client-provided materials, guidelines, and policiesEssential Duties and Responsibilities: (Other duties may be assigned) Active listening; guiding the conversation with the customer, restating, checking for understanding, and utilizing statements made by the customer to find solutions among the client s products and services. Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions. Must be comfortable speaking via the phone with customers; must understand and be familiar with standard consumer lingo. Proactively up-selling customers on packages; cable, internet, and phone.Qualifications: Business attire and professional demeanor Minimum 3-6 months of telemarketing, retail or sales experience; in-person or via phone Proficient with basic technology applications; email, internet browsers, search engines and data management systems Basic math skillsWhat We Offer: Fun and Friendly work environment Flexible schedules Benefits; medical, dental, vision, and 401k Excellent advancement opportunities Amazing Referral Program - $100 for every referral hired Company DescriptionEmpereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions through two distinct, but affiliated, privately held entities, Empereon Marketing LLC and Constar Financial Services LLC. Empereon Marketing was founded in 1997 followed in 2008 by Constar Financial Services, which was launched as a full-service customer management and accounts receivable company. Associated topics: agent, dealer, disney, gerber, inbound, insurance, insurance agent, sales representative, telephone, telesales
Associated topics: insured, insurer, insurance agent, insurance sales, insurance sales agent, life, life insurance, life insurance agent, medicare, medicare solution

TASKS

  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reduced or Flexible Hours401K Plan
Health InsuranceVision Insurance
Dental Insurance

Empereon Marketing

Type

Company - Private

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Business Support Companies
Consulting Companies

Founded

1997

CEO

Travis Bowley

Job Filters

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Inbound Customer Service (Non remote).Empereon-ConstarPhoenix, AZ
Custome Care Reps are responsible for assisting existing customers, and may be required, to assist new customers with incoming sales opportunities. Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to...Read more
Tech Support Rep Remote.Empereon-ConstarPhoenix, AZ
Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and...Read more
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