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Salesforce Sr. Business Analyst / Scrum Master job

Eagle Creek Software Services jobs



Company Description

Founded in 1999, Eagle Creek Software Services provides consulting and technical expertise to the Enterprise. We focus on CRM, Application Development, Data Integration and BI, helping our clients increase quality and efficiency while managing price and risk in software development, deployment and support.

Job Description

Job Description

Company Overview

Eagle Creek is investing in the rapid expansion of our Salesforce practice and as such, we are looking to add the best Salesforce talent to our growing practice. For more information on everything Eagle Creek, please visit www.eaglecrk.com.

Job Overview:

Eagle creek is seeking a Salesforce.com Business Analyst to support sales and delivery teams on the Sales Cloud, Service Cloud, Marketing Cloud and force.com platforms. The ideal candidate will have a background in identifying application requirements, functional design, configuration and testing.


  • Gather and refine requirements for the creation of functional and technical design.
  • Conduct and lead requirements and solution design workshops.
  • Drive discovery conversations with our clients IT staff and business stakeholders.
  • Author design and configuration specifications based on client business and technical requirements.
  • Define process, create, and maintain workflow and related documentation
  • Evaluate client processes and technologies for the purpose of innovation and improvement.
  • Develop and maintain requirements documentation including RTM.
  • Provide configuration expertise for validation and testing.
  • Work with client user groups to identify and set priorities for future innovation.
  • Advise and guide clients towards best practices in Salesforce.com configuration, workflow, customization and data validation.
  • Participate in pre-sales efforts and strategic project planning as required.
  • Mentor and train, formally and informally, lesser experienced resources.
  • Develop project-specific training material.
  • Create and execute Functional Test Scripts
  • Conduct training sessions.Required Skills

Required Skills

  • 5+ years in dedicated BA role on CRM consulting and implementation engagements.
  • 2+ year dedicated Salesforce.com BA experience
  • Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures.
  • Salesforce.com Service Cloud implementation experience.
  • Knowledge of APEX and VisualForce development.
  • Experience with Software Development Life Cycle methodologies and best practices
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
  • Experience in working with relational databases such as Oracle or SQL Server
  • Experience in working with data management tools
  • Strong documentation, prioritization and training skills.
  • Excellent customer interface, analytical and problem solving skills.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Strong experience working on Agile projects.
  • Knowledge of database design and data migrations.
  • Strong knowledge of SDLC methodologies and processes.
  • Excellent communication, presentation, and interpersonal skills.
  • Solid understanding of SaaS and CRM development processes and methodologies.
  • Bachelor's degree in computer science, related field, or equivalent.
  • Salesforce Certified Administrator (201)

Desired Skills

  • Experience with Marketo.
  • Experience with Birst.
  • Knowledge of Siebel applications.
  • Salesforce Certified Advanced Administrator (211)
  • Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant

Tracking Code: 1918-506

Job Location: Chicago, Illinois, United States

Position Type: Full-Time/Regular

Estimated annual salary

Eagle Creek Software Services


$100K to $500K


184 Shuman Boulevard # 200Naperville, IL, 60563


Prepackaged Software

Closed Job Filters

Salesforce Technical Lead - RemoteEagle Creek Software ServicesAtlanta, GA
Tracking Code 2163-506 Job Description Eagle Creek is the largest dedicated supplier of Siebel CRM and Oracle BI services in the country and we are expanding our business to include SFDC consultingRead more
Salesforce Technical Architect - REMOTEEagle Creek Software ServicesVirginia Beach, VA
Eagle Creek Software Services is a CRM and eCommerce services firm and the largest dedicated provider of on-shore and rural sourcing services in the US. Eagle Creek Software focuses on implementing,Read more
Project Manager/Scrum MasterEagle Creek Software ServicesFort Worth, TX
Company Overview: Eagle Creeks mission is to provide the highest quality digital transformation technical services to Fortune 2000 companies. We build digital platforms that include Java and .NetRead more
Java Technical Architect / Lead - RemoteEagle Creek Software ServicesBoston, MA
Tracking Code 2228-506 Job Description Job Description Architect and lead in the analysis and development of new applications and enhancement of existing applications in an Agile environment Lead andRead more
Salesforce ArchitectEagle Creek Software ServicesOrlando, FL
Salesforce Technical Architect Eagle Creek Software Services is a CRM and eCommerce services firm and the largest dedicated provider of on-shore and rural sourcing services in the US. Eagle CreekRead more
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