Expired job

Just missed a job?

Sign up and never miss an opportunity again!

SCCM Engineer job

MerkleincColumbia, MD
Merkleinc jobs

Company

Job Description

Job Description

The Engineer, End User Infrastructure role within Merkle is responsible for providing Tier 3 support for End User solutions and infrastructure across various technology components within the Merkle environment. The End User Engineer will deliver state of the art capabilities and provide a wide range of engineering solutions. The ideal candidate is the subject matter expert in their respective field and are called upon for most complex assignments. The Engineer, End User Infrastructure is responsible for environment performance measurement, analysis and tuning in an enterprise hosting environment. They keep up to date on industry trends and deliver the highest level of customer service possible.

The Engineer, End User Infrastructure role will report to the Manager, End User Infrastructure. The role will work with a team of geographically distributed Merkle staff and contract employees.

Essential Tasks and Responsibilities:

Lead the design and implementation of global, cost effective, enterprise-class systems following ITIL/ITSM processes/practices, while maintaining compliance with all company policies, procedures and standards.

Participate in the development of technology roadmaps that align with overall IT strategy and vision

Provide user support for all aspects of functional area, serves as an escalation point for Tier 2 support. This includes on-call and after hours support, participation in the incident triage, and following a sound troubleshooting process.

Act as a coach and mentor for less experienced team members.

Provides enterprise level management and support for various desktop management components within System Center.

Accountable for process definition for application packaging, software deployment, patch management, and automation.

Responsible for application packaging, software deployment, patch management, and automation.

Responsible for creating and maintaining the standards for all workstation images in accordance with enterprise standards.

Lead within discipline to develop best practices, case studies, training materials, and whitepapers. Present at Architecture Review Board, Lunch and Learn sessions, and training sessions.

Lead the evaluation process and recommend all hardware standards for Merkle end users.

Gather requirements, develop the delivery plan for solution and services milestones, managing expectations and coordinating delivery with internal team.

Responsible for standardizing and managing Active Directory, particularly the Organizational Unit and Group Policy administration.

Serves as project team member for enterprise-wide initiatives and support activities.

Responsible for developing and maintaining Technical documentation and Standard Operating Procedures for all enterprise level End User/workstation technologies.

Lead innovation, process improvement and standardization within the IT organization.

Serves as a lead to develop best practices, case studies, training class materials, and whitepapers. Create presentations for review at Architecture Review Board, Lunch and Learn sessions, and training sessions.

Anticipate risks and constraints and proactively work on solutions to address the risk/constraints, escalating as appropriate.

Provide user support for all aspects of functional area. Act as a coach and mentor for less experienced team members.

Manage and prioritize multiple simultaneous incidents and Service Requests and drive resolution to technical incidents following the Merkle Incident Management Process.

Perform post incident root cause analysis and write the associated RCA document.

Demonstrate fiscal responsibility as it relates to client solutions. Manage the engagement, cost, performance, and relationship with service providers.

Maintain in-depth awareness and fluency of the key features, functions, and/or industry trends around the area of expertise.

Platform Ownership for specific technology. A Platform Owner is responsible for:

o Leading the technology councils in their respective field of expertise

o Determining and reporting on the availability of a specific platform

o Monitoring and alerting Ensure the primary functionality is properly monitored

o Backups and Recovery Ensure critical data is identified/protected and a recovery model is in place and periodically tested

o Capacity management Develop capacity models, measure utilization and establish and maintain forecasts

o Develop maintenance plans and schedules

o Incident tracking Track the incidents that have occurred on the platform and the remediation activities performed

o Develop and present environmental metrics

o Health checks Periodic evaluation of the platform to ensure it is operating optimally

o Creation and maintenance of product guides

o Lifecycle Management Ensure that software and hardware are up to date

Hardware Ensure hardware is supported by the vendor and pro-actively plan for a refresh when required.

Firmware review and apply firmware are required

Software Software follow the N-1 rule for major release

Uphold and promote Merkle s core values and culture

Measures of Success:

Consistently deliver IT solutions that exceed customer expectations on-time/budget.

Successfully resolve technical incidents/service requests within SLA/OLA timeframe with a high level of quality, escalating where appropriate.

Consistently deliver IT solutions that exceed customer expectations on-time/budget.

Demonstrate a high level of customer service.

Demonstrate the ability to work as part of a team and share knowledge with team members.

Implementation and adoption of support processes and structures sufficient to ensure system stability and user satisfaction.

Participate in the development of Merkle s technology vision and strategy.

Attain and maintain expert level recognition in select areas by IT Leadership and peers.

Contribute to the development and evolution of reference architectures.

Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis.

Contribute to End User standards and best practices for process and procedures.

Qualifications

A wide spectrum of End User technologies as well as server technologies which include but are not limited to: Windows desktop/server, MS Office, MS Skype, MS SharePoint, Sophos AV, VPN, and VMware.

End User Infrastructure and core components.

Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management.

Enterprise System Management tools.

Active Directory Group Policies in relation to software deployment, security settings, and application settings.

Translating customers needs into IT requirements

Scripting languages, such as Kix, DOS, PowerShell/vbScript.

Demonstrate the ability to:

Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model

Assess the scope and impact of incidents and respond, with a sense of urgency that matches the incident, following appropriate policies and procedures

Multi-task, prioritize, manage workload and adapt to changing business conditions

Tolerate stressful situations and remain focused under pressure

Effectively communicate at all levels of the organization.

Manage through conflict and challenging situations with positive outcomes for the clients and Merkle.

Develop and cultivate strategic relationships that benefit IT and Merkle.

Make decisions and judgments based on standard procedures.

Demonstrate critical thinking and problem solving skills.

Strong understanding of enterprise data center concepts such as Windows, Linux, networking, server administration and security concepts

Proven ability to make decisions and judgments based on standard procedures.

Education and Experience:

Bachelor s Degree in Information Technology or Computer Science preferred

10+ years of experience supporting and implementing Enterprise-class solutions operating in a 24/7 environment.

3+ years professional experience in designing technology solutions

MCSE Certification preferred

Other relevant industry certifications preferred

ITIL experience and/or certification

Additional Information

All your information will be kept confidential according to EEO guidelines. At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

Job Location
I'm interestedPrivacy Policy

Job Filters

Senior SEM AnalystMerkleincChicago, IL
Senior SEM Analyst 125 S Clark St, 5th Floor, Chicago, ILLINOIS Full-time Company Description Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer...Read more
SVP, Chief Media OfficerMerkleincCulver City, CA
SVP, Chief Media Officer Full-time Company Description Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For...Read more
32 6th Ave, New York, NY 10013, USA Full-time Company Description Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and...Read more
VP, Media SalesMerkleincBoston, MA
Full-time Company Description Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years...Read more
Martech Strategy Lead AnalystMerkleincChicago, IL
Martech Strategy Lead Analyst 125 S Clark St, Chicago, IL 60603, USA Full-time Company Description Merkle is a leading data-driven,technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer...Read more

Closed Job Filters

Strategy Vice PresidentMerkleincCulver City, CA
The Customer Strategy Vice President will join a team of talented and experienced marketers that focus on helping Merkle clients achieve their business goals through deep understanding of their marketRead more
Associate Media DirectorMerkleincSan Francisco, CA
The Associate Media Director is a seasoned account lead across varied client portfolios. The AMD manages multiple client account teams within the business/department, setting the strategic tone acrossRead more
Our Technical Leaders are responsible for the detailed design and development of multi-terabyte marketing databases that integrate our client's data with demographic data for prospects and consumers.Read more
UX Design LeadMerkleincDenver, CO
This position will require relocation to either Salt Lake City, UT or Philadelphia, PA. As a UX Design Lead, your main role is lead a team of UX Designers to define user-centered experiences inRead more
Create analytical solutions for key Merkle clients. This resource will use data and analytical methods, including multivariate statistics, to solve client business challenges. Responsibilities :Read more
Similar jobs in the area
SCCM EngineerPrism, Inc.Alexandria, VA
Responsibilities & Requirements Systems Center Configuration Manager (SCCM) Administration Setting up distribution points, deploying patches for enterprise supported technologies Create & update software / OS packages Perform package deployment testing...Read more
This position is not yet funded. The SCCM Engineer will have experience with existing and emerging technologies to manage and extend SCCM to not only PCs but also Macs and Unix/Linux servers along with cloud-based mobile devices running Windows and iOS...Read more
Team CACI has an exciting and challenging opportunity available for a SCCM Engineer supporting a DHS customer’s enterprise Windows environment. CACI will provide a variety of IT services including cyber security, identity and access management, risk...Read more
Growing client in McLean area looking for a strong SCCM Engineer. Responsibilities include: • Manage patching and software release distributions to Windows desktop systems using SCCM 2012 • Develop and maintains software tools and custom scripts, using...Read more
flexjobs
Thumbtack™ has been trusted by cleaning pros across the country to help grow their business. Customers come to Thumbtack to get all kinds of cleaning jobs done. That means your jobs can range in size, whether you want to pick up small jobs here and there...Read more
SCCM EngineerGeneral DynamicsAnnapolis Junction, MD
Location: USA MD Annapolis JunctionFull Part/Time: Full timeJob Req: G2019-62392Type of Requisition:RegularClearance Level Must Currently Possess:Clearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:No Suitability RequiredPublic...Read more
Position Title: SCCM Engineer Location: Washington, DC Security Clearance Type: Public Trust Position Status: Contract to hire Compensation: Negotiable Senecas client is seeking a SCCM Engineer (Public Trust required; must pass government background check...Read more
SCCM EngineerGDITDamascus, MD
REQ#: G2019-62392 This position is not yet funded. The SCCM Engineer will have experience with existing and emerging technologies to manage and extend SCCM to not only PCs but also Macs and Unix/Linux servers along with cloud-based mobile devices running...Read more
Peraton is seeking Systems Engineers to join our team in Greenbelt, Maryland to support our Space Exploration Network Services and Evolution contract at the NASA Goddard Space Flight Center. The successful candidate will be responsible for systems...Read more
System Engineer IIThe Electronic On-Ramp Inc.(EOR)Annapolis Junction, MD
Clearance: T/SCI Full Scope Poly Must have FULL SCOPE POLY Standard SWE II qualifications plus: - JAVA, JavaScript, Groovy, Selenium - REST Experience Software Engineer & DevOps Support. Assist development teams through the various stages of the system...Read more
Systems Engineer III Computers/Software Fort Meade, Maryland Apply Description Position at Assured Information Security, Inc. (AIS) TS/SCI WITH POLYGRAPH REQUIRED TO START Assured Information Security (AIS) company has a growing need for a System Engineer...Read more
Show more jobs

Similar jobs

Referral Eligible Summary: Zapata Technology is seeking an System Engineer in Fort Meade, MD. Check out the details below and our awesome benefits here. Essential Functions: Contribute to the development of sections of systems engineering documentation...Read more
Job #: 1037806 Apex Systems has an immediate need in Baltimore, MD for a Microsoft Exchange Engineer to support one of our larger government client integrators. If this is a position that you are interested in and qualified for, please email Erik Nelson...Read more
Referral Eligible Summary: Zapata Technology is seeking a talented DevOps Systems Engineer to support us in Annapolis Junction, MD. We have awesome benefits, competitive salaries, and a culture unlike any other company. Check out the details below and our...Read more
* Job ID 2019-4220 Job Locations US-MD-Fort Meade Category IT: Administrator / Analyst / Architect / Engineer Type Regular Full-Time RESPONSIBILITIES NCI: As a Systems Engineer III, you will provide services in support of the United States (U.S.) Army...Read more
Systems Engineer IIAssured Information Security, Inc.Annapolis Junction, MD
DESCRIPTION Position at Assured Information Security, Inc. (AIS) ACTIVE TS/SCI WITH POLYGRAPH REQUIRED TO START Daily Responsibilities: * Define application objectives by analyzing user requirements and envisioning system features and functionality...Read more
OVERVIEW BlueWater Federal is looking for an Exchange Engineer to support our Department of Energy program in downtown DC. The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure...Read more
System Engineer IIIIP Secure IncFort Meade, MD
System Engineer III - TS/SCI - FS POLY Required!!!! Located at Ft. Meade, MarylandJob Summary:IPSecure is seeking a System Engineer to support our customer in the Fort Meade, MD area. You will be responsible for Engineering, design and implementation of a...Read more
Business Group HighlightsDefenseThe Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and...Read more
Windows EngineerGRSiBethesda, MD
SCCM Software package deployment and troubleshooting. PC image delivery via Microsoft MDT / SCCM / USMT. Experience with troubleshooting and resolving technical…Read more
Windows System EngineerCinteot Inc.Fort Meade, MD
Microsoft SCCM , EPO or EXCHANGE server design and operations: Experience with Microsoft SCCM , EPO or EXCHANGE server design and operations.Read more