Schedule Coordinator I - Diagnostic Imaging job

company building Alliance Healthcare Services, Inc location Boise, ID
287
Schedule Coordinator I - Diagnostic Imaging
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Boise, ID
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Alliance Healthcare Services, Inc

Job

Description

Salary

Skills

Job openings

Company Description

As a partner to more than 1,100 hospitals and healthcare providers in 46 states, Alliance HealthCare Services leverages our industry experience to provide quality clinical care, operational efficiency and profitability in radiology, interventional healthcare and oncology services, which typically account for a significant portion of a hospital's revenues. With one of the industry's strongest balance sheets based on debt/equity ratios and cash flow, we have the financial strength to support reinvestment and maintain technology leadership. Our more than 2,450 Alliance Team Members are committed to providing exceptional patient care each and every day thereby exceeding customer expectations.

Job Description

Responsibilities:

At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).

**SHIFT: M - F 10:00am - 6:30pm

The
Scheduling Coordinator I
assists Schedule Coordinators II in gathering and sending schedule information to the appropriate client and other internal departments. Contacts patients and physician offices to obtain incomplete and/or missing information. May assist with incoming and outgoing scheduling, pre-registration and reminder calls based on business needs. May provide coverage for assigned sites in the absence of a Schedule Coordinator II. Ensures every customer receives the highest quality of customer service.

Specific duties include, but are not limited to:

  • Assist in gathering documentation of all pertinent patient information in accordance with site guidelines. Supports Schedule Coordinators in meeting customer deadlines.
  • Contacts patients, physicians and clients to obtain incomplete and/or missing information.
  • May assist with incoming and outgoing scheduling, pre-registration and reminder calls based on business needs.
  • May provide coverage for assigned sites in the absence of a Schedule Coordinator II.
  • Completes any additional job duties as assigned.
Position Requirements
  • High School Diploma or General Education Degree (GED) is required for this role, as well as 1-2 years experience in medical or related field.
  • Medical scheduling experience preferred.
  • Knowledge of medical terminology and procedures.
  • Must have experience with scheduling/billing systems and use of computer software; must possess the ability to work with computers and general office equipment.
  • Must have good communication and interactive skills to work with patients, physicians and peers.
  • Ability to multi-task successfully and excellent organizational skills.

A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Application currently closed
This job was posted on Sun Apr 29 2018 and expired on Thu May 03 2018.
Minimum $27272.16854340719
$33209.883763167454 average
Maximum $40112.365419542315

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Compute figures such as balances, totals, or commissions.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop work schedules according to budgets and workloads.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Discuss work problems or grievances with union representatives.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Instructing - Teaching others how to do something.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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