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Seasonal Admin Temp - Special Assignment Clerk job

FedExLebanon, NH
FedEx jobs




Company Description

Memphis-based FedEx (Federal Express), a world class company, provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx serves more than 220 countries and territories through its segments: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office and FedEx Services. FedEx Express unit is the world's #1 express transportation provider, it invented express delivery as such, and delivers about 3.5 million packages daily in Europe, the Middle East, Indian Subcontinent and Africa (EMEA). It maintains a fleet of about 690 aircraft and more than 50,000 motor vehicles and trailers. FedEx Ground provides small-package ground delivery in North America, while FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units. Throughout its long history, FedEx has been recognized for its renowned employee culture, providing a safe, diverse and rewarding environment. The company encourages its 450,000+ team members in sales, marketing, communications, information technology and customer services support to grow within the company and provide them with necessary tools to develop their careers. Consistently ranked among the world's most admired and trusted employers, Federal Express established its operations in 1973.

Job Description

Auto req ID: 215864BR
Position Type: Full Time
Employee Type: Nonexempt

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customers first line of contact for a variety of issues.

This is a temporary position not to exceed 12 weeks.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

High School Diploma or GED required

Minimum Experience

Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

% of Travel for the Position: N/A
Address: 30 Plaza Heights Road
City: West Lebanon
State: New Hampshire
Zip Code: 03784
Domicile Location: P037

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Administrative
Transportation Services
Warehouse & Distribution
Estimated annual salary


  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Create, maintain, and enter information into databases.
  • Use computers for various applications, such as database management or word processing.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.



Company - Public




Over $10B


Multiple locations


Private Air Letter Delivery




Fred Smith

Job Filters

Auto req ID: 234210BR Job Summary FedEx Ground is hiring part-time and full-time individuals to load and unload packages in our fast-paced warehouse environment. Part-time employees typically work a 2-4-hour shift per day. Full-time employees work...Read more
Package Handler JobsFedEx ExpressIndianapolis, IN
Job Title: Part Time: Material Handler/Warehouse-Day Shift-$16.12 Job Requisition Number: RC247944 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Indianapolis, Indiana To Provide Safe And...Read more
Handler JobsFedEx ExpressIndianapolis, IN
Job Title: Warehouse Worker/Package Handler Part Time - $15.30 hour with benefits; (PM Shift) Monday - Friday between - 10:00 PM - 5:30 AM Job Requisition Number: RC250424 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time...Read more
Job Title: Part Time Material Handler/Warehouse (Days) - $14.08/hr Job Requisition Number: RC243888 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Memphis, Tennessee Shift: Part Time shift...Read more
Warehouse JobsFedEx ExpressIndianapolis, IN
Job Title: Warehouse Worker/Package Handler Part Time - $15.30 hour with benefits; (PM Shift) Monday - Friday between - 10:00 PM - 5:30 AM Job Requisition Number: RC250424 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time...Read more

Closed Job Filters

Ops Manager - StationFedExOlive Branch, MS
Auto req ID: 225249BR Position Type: Full Time Employee Type: Nonexempt Job Summary This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and managesRead more
Company: FedEx Logistics Job Title: Associate Programmer Analyst-ETL Job Requisition Number: RC231155 Time Type: Full Time Job Type: Regular Primary Job Posting Location: 6077 Primacy Parkway Memphis,Read more
Auto req ID: 225879BR Job Summary FedEx Ground is hiring part-time and full-time individuals to load and unload packages in our fast-paced warehouse environment. Part-time employees typically work aRead more
Company: FedEx Services Job Title: Manager Packaging Services Operations Job Requisition Number: RC233320 Category: Customer Service Locations: Salt Lake City, Utah 84120 United States To plan,Read more
Customer Service AssociateFedExBloomington, IN
FedEx - JobID: 1958911BR [Retail Associate / Cashier / Team Member] At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make allRead more
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