Seasonal Customer Care Specialist - Work from Home - Oklahoma job

company building Nordstrom location Tulsa, OK

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Description

Salary

Skills

Benefits

Summary

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Company Description

Technology Partners, headquartered in Chesterfield, MO, is an IT solutions provider. The company offers a broad portfolio of services, including staffing, mobile and web applications, managed IT services, data analytics, helpdesk support, and more. A former IT consultant founded the company that nourishes a hard-working environment to meet all clientsʼ needs. Technology Partners invites you for a career with competitive wages and benefits. They cover everything from health and dental to 401k.

Job Description

Job Description

MUST RESIDE IN ONE OF THE FOLLOWING LOCATIONS TO BE ELIGIBLE FOR THE POSITION: Oklahoma City, South Valley, Tulsa

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision.

Hours of Operation : 24/7

Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer

Paid! Training: Monday – Friday for first 3 weeks in the role. Attendance at training is required

Pay: $14.55 - $15.35 depending on location

A day in the life…

  • Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.

  • Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.

  • Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.

  • To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you’ll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail

You own this if you have…

  • Passion for providing excellent customer service

  • A talent for critical thinking and problem solving

  • A quiet secure home work space and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods.

  • Great verbal and written communication along with active listening skills

  • A high level of self-motivation to multi-task and manage time effectively with minimal supervision

  • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours

  • Strong professional and personal accountability – both are critical to your success in a virtual environment

  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather

  • 6+ months experience within an inbound call center required

  • 6+ months experience within a retail environment preferred

Technical requirements…

  • 19-inch or greater dual monitors with built in DVI connections

  • USB mouse and USB ergonomic keyboard

  • Headset/Mic combination - USB connected

  • Webcam - USB connected

  • High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s

  • Candidates must provide and meet all technical requirements prior to start date - which is a week prior to training

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away

  • Life Insurance and Disability

  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

Posted Information  This position is open. This job was posted on Thu Sep 24 2020 and expires on Sat Oct 24 2020.
Minimum $27,574
$29,674 average
Maximum $34,165

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Disability Insurance
  • Life Insurance
  • Employee Discount
  • Dental Insurance
  • Retirement Plan
  • Vision Insurance
  • Work From Home
  • Health Insurance

Nordstrom

Description

Technology Partners, headquartered in Chesterfield, MO, is an IT solutions provider. The company offers a broad portfolio of services, including staffing, mobile and web applications, managed IT services, data analytics, helpdesk support, and more. A former IT consultant founded the company that nourishes a hard-working environment to meet all clientsʼ needs. Technology Partners invites you for a career with competitive wages and benefits. They cover everything from health and dental to 401k.
Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Retail

Founded

1901

Website

Visit Website

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