MUST RESIDE IN ONE OF THE FOLLOWING LOCATIONS TO BE ELIGIBLE FOR THE POSITION: Oklahoma City, South Valley, Tulsa
You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision.
Hours of Operation : 24/7
Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer
Paid! Training: Monday – Friday for first 3 weeks in the role. Attendance at training is required
Pay: $14.55 - $15.35 depending on location
A day in the life…
Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.
Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.
Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.
To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you’ll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
You own this if you have…
Passion for providing excellent customer service
A talent for critical thinking and problem solving
A quiet secure home work space and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods.
Great verbal and written communication along with active listening skills
A high level of self-motivation to multi-task and manage time effectively with minimal supervision
Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours
Strong professional and personal accountability – both are critical to your success in a virtual environment
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
6+ months experience within an inbound call center required
6+ months experience within a retail environment preferred
19-inch or greater dual monitors with built in DVI connections
USB mouse and USB ergonomic keyboard
Headset/Mic combination - USB connected
Webcam - USB connected
High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s
Candidates must provide and meet all technical requirements prior to start date - which is a week prior to training
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEART
We treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGING
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WIN
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVES
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
Company - Public
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