Seasonal Customer Service Consultant - Remote Rocklin, CA job

company building Gap Inc. location Rocklin, CA

Job

Company

Description

Salary

Skills

Benefits

Summary

Job openings

Company Description

International retailer Gap offers clothing, accessories, and personal care products for men, women, and children with six brands - Gap, Banana Republic, Old Navy, Athleta, Intermix and Hill City. With its headquarters in Folsom, CA, Gap runs stores in the US, Canada, the UK, France, Ireland, and Japan. Gap embraces diversity, believes in equality for all, and is guided by the idea that business can and should be a force for good. Gap was recognized in the Bloomberg Gender-Equality Index 2019 For Continued Commitment To Advancing Women In The Workplace, was listed among the Human Rights Campaign Foundation’s Best Places to Work for LGBTQ Equality 2018, and was named in the top 5 by Thomson Reuters Diversity and Inclusion Index. At Gap you will be working in a work environment which strives to integrate sustainability into every aspect of the business, and where team members can take up to five hours each month to volunteer at a charity of their choice. If you join the team, your contribution will be rewarded with array of benefits including medical, dental, vision, and life insurance plans, 401(k), 50% off regular-priced merchandise, PTO days for vacation, personal time, or illness, and several other.

Job Description

As a Seasonal Customer Service Consultant, you’ll represent Gap Inc. and our brands and take pride in delivering an exceptional shopping experience for our customers. In this role, you’ll speak with customers who have placed online orders and you will be responsible for answering questions regarding returns, exchanges, price adjustments, missing packages and missing items. You will support your team to drive results and deliver best-in-class service in a fast-paced environment. This is a seasonal remote position working from home. You will be required to complete a three-week, full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment and complete paperwork.

 

Benefits include: Remote working, paid training, weekly pay and a generous merchandise discount for our brands – 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta and 30% off at Outlet. Also offering differential shift pay for evening schedules starting after 1:00PM in your working time zone. 

  • Deliver a consistent customer experience by providing efficient and timely resolutions.
  • Utilize effective time management skills in order to handle multiple calls in a fast-paced environment.
  • Act as customer advocate by resolving complex concerns in an accurate and timely fashion.
  • Demonstrate ability to make good business decisions aligned with our brand values.
green circle info icon  This position is open. This job was posted on Sat Sep 18 2021 and expires on Mon Oct 18 2021.
Minimum $29,266
$40,385 average
Maximum $108,514

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Weekly Pay
  • Employee Discount
  • Remote

Gap Inc.

Description

International retailer Gap offers clothing, accessories, and personal care products for men, women, and children with six brands - Gap, Banana Republic, Old Navy, Athleta, Intermix and Hill City. With its headquarters in Folsom, CA, Gap runs stores in the US, Canada, the UK, France, Ireland, and Japan. Gap embraces diversity, believes in equality for all, and is guided by the idea that business can and should be a force for good. Gap was recognized in the Bloomberg Gender-Equality Index 2019 For Continued Commitment To Advancing Women In The Workplace, was listed among the Human Rights Campaign Foundation’s Best Places to Work for LGBTQ Equality 2018, and was named in the top 5 by Thomson Reuters Diversity and Inclusion Index. At Gap you will be working in a work environment which strives to integrate sustainability into every aspect of the business, and where team members can take up to five hours each month to volunteer at a charity of their choice. If you join the team, your contribution will be rewarded with array of benefits including medical, dental, vision, and life insurance plans, 401(k), 50% off regular-priced merchandise, PTO days for vacation, personal time, or illness, and several other.
Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Rocklin, CA, and others

Industry

Clothing Stores

Founded

1969

Website

Visit Website

Similar jobs in the area

Similar jobs