Seasonal Retail Sales - Jewelry Clerical, Full Time: Cape Cod job

Macy'sHyannis, MA
Macy's jobs

Company

Salary

Skills

Benefits

Job Description

Job Overview:

The Seasonal Jewelry Clerical is responsible for processing new merchandise and maintaining all of the records for the Jewelry Department. Other responsibilities coincide with support and clerical functions. Perform other duties as assigned.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Jewelry Sales Colleagues arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal colleagues will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Essential Functions:
  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Proactive in assisting customers who are using technology to shop and compare, whether Macy's devices or their own.
  • Assist customers in all aspects of service as needed.
  • Be proficient in POS systems including Search and Send.
  • Use RF equipment to scan out damages, transfers, and return to vendor merchandise.
  • Perform price changes as needed and signing as needed.
  • Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets.
  • Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
  • Process new receipts adhering to company standard.
  • Pack all customer sizing, repair orders and outbound shipments to the Jewelry Center.
  • Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation.
  • Be aware of supply inventory and place orders when needed.
  • Replenish displays and other products as needed.
  • Assist in the inventory process.
  • Maintain orderliness and cleanliness of jewelry counters and area.
  • Attend to customer service needs in a friendly and helpful manner when approached.
  • Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Assist with special projects as assigned.
  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
  • Perform these functions in an efficient manner, as directed by the Supervisor.
  • Regular, dependable attendance and punctuality.
Qualifications: Education/Experience:
  • No specific educational accomplishments are necessary.
  • No experience is needed.
Communication Skills:
  • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent written and verbal communication skills.
Mathematical Skills:
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator.
Reasoning Ability:
  • Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
  • This position involves constant moving and standing.
  • Involves standing for at least two consecutive hours.
  • Involves lifting at least 30 lbs.
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.
Other skills:
  • Ability to collaborate and function as a member of a team.
  • Must possess a strong sense of urgency.
  • Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent withSFPC Art. 49andLA MC ch.XVIII Art. 9.

Estimated annual salary
$35,061
average
Minimum
$26,218
Maximum
$47,551

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Employee Discount

Macy's

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Cincinnati, OH

Industry

Retail

Founded

1858

CEO

Jeff Gennette

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