Senior Analyst - B2B Ops job

company building Boxed location New York, NY
4.4 excellent trustpilot rating

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Company Description

Boxed.com is an American e-commerce wholesale retailer company. It offers its customers the smartest way to stock up, save for a home, work, and life, and direct delivery of bulk-sized packages via the Boxed app or online website. The site was founded in 2013 by Chieh Huang, Jared Yaman, Christopher Cheung, and William Fong. The headquarter is located in New York, United States. Also, other fulfillment centers are in New Jersey, Nevada, and Texas and the supporting office is located in California. It is a privately held company. Boxed.com has taken the best components of the wholesale shopping experience into one innovative, cutting-edge mobile application that permits buyers direct-to-their-door access to the entirety of their favorite products and items without membership fees.

Job Description

Sr. Analyst - B2B Operations

Boxed is the easiest and most modern way to shop for bulk goods. As a mobile-first company, customers can shop directly from Boxed's app on their iOS or Android mobile device, or online at www.Boxed.com. With Boxed, customers can have their household, personal care, and pantry favorites delivered conveniently to their home or office.

Our office is a dynamic, collaborative family of individuals. A technology company at our core, we are a vibrant, fun and a close group of engineers, designers, marketers, merchants, and operations specialists with a passion for driving superior value and experience to our customers.

Boxed for Business - or Boxed B2B - is currently looking for a motivated individual who will work well in a fast paced and dynamic environment. This person will primarily support the Commercial business while also contributing to the success of B2B Marketing. You will work closely with our Merchandising, Supply Chain, Fulfillment Ops, and Marketing teams to execute on your daily tasks and get hands-on experience working with brands and customers.

You Will:
  • Liaise and provide clear communication and support on customer service issues that arise to both Commercial customers and vendors
  • Need to be well versed in several internal and external tools and systems, including but not limited to Microsoft Office Suite (Word, Powerpoint, Excel), Periscope, Asana, Google Drive / Google Workspace, Slack, Boxed's proprietary order management system, etc
  • Partner closely with our Fulfillment Centers, Supply Chain, Finance and Merchandising teams throughout the PO life cycle. Responsibilities will include but are not limited to - accurate PO submission, confirm and ensure timely PO deliveries, schedule pick-ups/deliveries, monitor inventory, review PO discrepancies and confirm payments
  • Field new Commercial customer inquiries and onboard new accounts
  • Support the B2B marketing manager on select marketing campaign set up, QA and performance monitoring tasks
  • Represent B2B at select cross functional marketing meetings (eg. merchandise meetings to ensure adequate stock of merchandise for B2B sales, promotions, and give-aways)
  • Alert B2B stakeholders in a timely manner to roadblocks or issue when implementing campaigns or measuring campaign performance
Requirements:
  • 2-3 years of prior work experience - sales, account management or marketing ops experience a huge plus
  • Proficient in Microsoft and Google suite of products; basic Excel proficiency and retail math knowledge a MUST (functions and formulas). SQL proficiency a plus
  • Self-motivated and eager to learn
  • Great executive communications with excellent prioritization and follow-up skills
  • High attention to detail with an eye for completeness
  • Ability to thrive in a fast paced, entrepreneurial and high-energy environment
  • Can multi-task and implement high priority initiatives with a sense of urgency
Benefits & Perks:
  • Working with smart, positive people
  • Competitive salary
  • Stock options
  • Unlimited vacation
  • Full healthcare benefits
4.4 excellent trustpilot rating
green circle info icon  This position is open. This job was posted on Thu May 05 2022 and expires on Sat Jun 04 2022.
Minimum $74,467
$101,153 average
Maximum $138,732

Tasks

  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Gather and organize information on problems or procedures.
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
  • Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.
  • Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
  • Design, evaluate, recommend, and approve changes of forms and reports.
  • Recommend purchase of storage equipment and design area layout to locate equipment in space available.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Instructing - Teaching others how to do something.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.

Knowledge

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Stock Options
  • Vacation & Paid Time Off

Boxed

Description

Boxed.com is an American e-commerce wholesale retailer company. It offers its customers the smartest way to stock up, save for a home, work, and life, and direct delivery of bulk-sized packages via the Boxed app or online website. The site was founded in 2013 by Chieh Huang, Jared Yaman, Christopher Cheung, and William Fong. The headquarter is located in New York, United States. Also, other fulfillment centers are in New Jersey, Nevada, and Texas and the supporting office is located in California. It is a privately held company. Boxed.com has taken the best components of the wholesale shopping experience into one innovative, cutting-edge mobile application that permits buyers direct-to-their-door access to the entirety of their favorite products and items without membership fees.
Type

Company - Private

Size

Small

Revenue

$50M to $100M

Location

451 Broadway Second FloorNew York, NY, 10013and others

Industry

Retail

Founded

2013

Website

Visit Website

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