Senior Director, Event Technology I - Fairmont San Francisco job

PSAVSan Francisco, CA
PSAV jobs

Company

Salary

Company Description

Since 1937, PSAV has been connecting and inspiring people around the globe with impactful meeting and event experiences. Working closely with our customers, our talented professionals deliver strategic planning, creative production, advanced technology and staging services to make dynamic and impactful meetings and events of all sizes – always with an unwavering focus on you. Our experienced professionals are passionate about successful events, and take the time to learn about you and your goals. That close working relationship, along with our vast resources and ready-for-anything approach, gives you the peace of mind that PSAV can help create a unique event tailored to realize your vision and achieve your goals. We’ve earned a reputation for providing reliable, world-class service. It’s earned us the privilege of supporting more than 1,000 meeting planners and event organizers each day. We’re proud of our long-term relationships and position as the trusted, on-site provider of choice at more than 1,500 leading hotels, resorts, convention centers and sports/entertainment venues around the world. Our global footprint in the United States, Canada, the Caribbean, Mexico, Europe and the Middle East, along with our 40+ production branches, allows us to produce inspiring events anywhere you want to be.

Job Description

Description



Position Overview


The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues.



Key Job Responsibilities


Account Management







+ Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.




+ Service high profile/visibility events and act as a point of escalation when needed.




+ Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)




+ Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.




+ Create and participate in business review presentations.




+ Oversee the Sales Leadership team












Financial Management and Reporting







+ Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.




+ Support the achievement of PSAV's financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same.




+ Train and directs operations and sales managers to complete standard and ad hoc reports




+ Complete and analyzes reports and budgets to effectively manage the business.




+ Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.




+ Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually




+ Review location P & L and develops action plans to address deficiencies/grow the business




+ Confirms venue partners process all payments to PSAV on a timely basis.












Operations Management







+ Direct large events with vast spaces and locations (i.e. a ballroom)




+ Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.




+ Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.




+ See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.




+ Guarantees a PSAV management presence at all venue meetings, such as daily stand ups or sales meetings.




+ Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets.




+ Collaborate with Select Services regional management teams when necessary




+ Perform duties similarly aligned to running a successful independent business












Sales Management







+ Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times.




+ See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.




+ Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.




+ Meet with Sales Leadership team to review upcoming events, problem solving, and budgets




+ Collaborates with venue partners to find new opportunities for revenue streams and select services




+ Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events




+ Partner with Venue Sales Leadership on sales strategies












Customer Service







+ Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.




+ Direct the team to exceed the expectations and needs of internal and external customers.




+ Make certain the team monitors events and checks in on customers throughout the day.




+ Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.












Technical Ability







+ Act as a resource or point of escalation for technical support for sales and operations leadership team




+ Ensures staff understands the technical aspects of the job




+ Effectively utilizes applicable company computer systems.












People Development







+ Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.




+ Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.




+ Navigate the union labor market and associated management dynamics, where applicable.




+ Lead and manage the human resources activities including selection, performance management, employee engagement and learning.




+ Encourage and provide focused and continued mentoring and coaching to develop the skills of team members.




+ Verify that employees are trained on PSAV standards for service and equipment, and properly trained on company computer systems.




+ Review succession planning to prepare strong talent bench strength




+ Recommend team members for training opportunities, as needed










Job Qualifications





+ High School Diploma is required. Bachelor's degree is preferred.




+ 7+ years of audio visual experience




+ 7+ years of sales/customer service experience




+ 5+ years of operations supervisory/management experience




+ Proficiency with the use of computer hardware




+ Proficiency with computer software and programs, including the Internet and Microsoft Office




+ Effective leadership abilities and customer satisfaction and people development focus.




+ A valid driver's license is required for team members who may operate Company vehicles.










Competencies










Ownership






Strategic Mindset












Ensures Accountability






Collaborates












Drives Vision and Purpose






Develops Talent












Instills Trust






Manages Ambiguity












Financial Acumen






Demonstrates Self Awareness












Work Environment




Hotel




Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Qualifications



Education

Preferred



+ High School or better







Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Estimated annual salary
$112,598
average
Minimum
$77,411
Maximum
$139,282

PSAV

Type

Company - Private

Size

5001-10000

Revenue

$500M to $1B

Location

Multiple locations

Industry

Marketing/Advertising/PR

Founded

1937

CEO

Mike McIlwain

Job Filters

Director, Event TechnologyPSAVScottsdale, AZ
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while...Read more
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding...Read more
The Associate Creative Director, Motion Design and Post Production is responsible for leading and inspiring a team of Creative Content artists. Overseeing multiple projects through ideation to execution, and developing creative strategies to address a...Read more
Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure...Read more
The Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies...Read more

Closed Job Filters

Description The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling eventRead more
Description Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in aRead more
Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technicalRead more
Description Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, PSAV/propertyRead more
We create events that inspire and careers that shine. Operations Manager - Hyatt Regency Portland Apply Apply Later Job ID OPERA06578 Date posted 01/07/2020 Location Portland , OR Position TypeRead more
Similar jobs in the area
Company DescriptionSportTechie is the world’s leading publication devoted to the burgeoning field of sports technology. Grown by a team who believes there is a lack of attention being paid to the technological shifts in the sports industry, SportTechie...Read more
Stanford Graduate School of Business Residing in Silicon Valley, the heart of innovation, Stanford GSB has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, push...Read more
We're looking for a candidate to fill this position in an exciting company. Own the IT vision, strategy, and planning for company Lead, manage, and develop a six-person team, upholding a high-performing team culture and enabling each person’s professional...Read more
Director of Technology **job details:** + location:Oakland, CA + salary:$120,000 - $130,000 per year + date posted:Friday, April 3, 2020 + job type:Permanent + industry:Educational Services + reference:776985 **job description** Director of Technology job...Read more
flexjobs
Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're at it - there's never been a better time to join Shipt...Read more
Senior Director of Technology Start Date: June 2020 Location: Oakland, CA Hiring Manager: Cheryl Leong, Assistant Vice President, Finance & Administration What We Do Peer Health Exchange (PHE) is a national non-profit organization that empowers young...Read more
IT DirectorOracleRedwood City, CA
The Oracle Cloud environment is ever growing both through acquisitions and as well as environment transactional volume increases. This very influential role will be responsible for developing and executing a scalable change management process/procedures as...Read more
This position reports to the VP of IT. The Director Commercial IT is an "hands on" role responsible for overall management and delivery of business applications and infrastructure for the Commercial organization which includes Sales, Marketing, Medical...Read more
Position Overview The Associate Director, IT Applications (Drug Safety) is a key position in the application implementation groups of the Nektar IT organization. This position will be responsible for the management, implementation and support of critical...Read more
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under...Read more
Director of ITChimeSan Francisco, California
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on...Read more
Show more jobs
500+ more jobs

Similar jobs

Software powers the world, and LaunchDarkly empowers all teams to deliver and control their software. We serve hundreds of billions of feature flags daily, to help teams ship better software, faster and eliminate risk for companies big and small. We're...Read more
An on-demand global talent network of freelancers needs applicants for an opening for a Remote Chief Technology Officer. Core Responsibilities of this position include: Defining, communicating, and executing Company's vision for technical innovation...Read more
IT Snr DirectorOracleSan Francisco, CA
Work with a world class team to develop, implement, and support cutting edge Oracle technology. Manages teams supporting and/or implementing large and/or complex multi-functional and/or multi-location projects and/or systems. Defines, documents and manages...Read more
Slack is looking for an engineering leader for our global Cloud Engineering team. This team is responsible for building, operating, and managing Slack’s cloud infrastructure. A blend of infrastructure skill sets makes this a cross-functional team that...Read more
Company DescriptionCloudtrend specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities.Job DescriptionOur...Read more
About the companyRobinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and...Read more
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.Job...Read more
Director, Cloud EngineeringSlack TechnologiesSan Francisco, California
Slack is looking for an engineering leader for our global Cloud Engineering team. This team is responsible for building and managing the tools and infrastructure that contribute to and improve Slack's reliability and performance. A blend of infrastructure...Read more
Focal Systems is a San Francisco based startup providing a hardware- and software-based solution for grocers and retailers to improve inventory management, reduce out-of-stocks, and eliminate checkout lanes. Focal’s solutions consist of powerful devices in...Read more
Chief Technology OfficerPassRightSan Francisco, California
CoProcure (coprocure.us) makes it easy for public agencies to purchase together. Each year, U.S. local and state government agencies spend $1.5T on goods and services. Even though agencies have similar needs, each agency typically spends ~200 hours making...Read more