Senior Information Technology Support Specialist (Remote Deskside Services) job

CenteneRancho Cordova, CA
Centene jobs

Company

Skills

Job Description



Position Purpose:

Provide second-level remote support of customers' software and minor operating system modifications requests. Investigate, research, and resolve complex IT issues
Respond to requests and document tickets in Service Now following Centene's Information Technology policy and procedures
Perform software installations, upgrades, and configure customer-specific software
Review team's current processes and recommend process improvements. Update installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams
Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service
Monitor service level agreements, perform scheduled departmental audits, and report findings to management
Act as a technical resource for Information Technology support specialists and coordinators




Qualifications :

Serve as contact in providing remote customer service and complex technical support to internal partners and vendors. Act as a technical resource for other IT Support Specialists.

Education/Experience:
High School diploma or equivalent. Bachelor's degree in Computer Science, MIS or related field preferred. 3+ years of technical support experience. Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus. Mac experience a plus.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Centene

Type

Company - Public (CNC)

Size

10000+ employees

Revenue

Over $10B

Location

Saint Louis, MO

Industry

Insurance

Founded

1984

CEO

Michael F. Neidorff

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