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Senior Manager, Complaint Program Strategy job

American ExpressSt Paul, MN
American Express jobs

Company

Salary

Company Description

American Express (The American Express Company, also known as Amex) is a multinational financial services corporation headquartered in New York City, offering innovative payment, travel and expense management solutions. The company was founded in 1850 and is best known for its credit card and traveler's cheque businesses. The core solutions of the company are currently credit cards, small business credit cards, corporate cards, prepaid cards, savings accounts & CDs and gift cards. A world of opportunities, a world-class leadership and an inclusive culture will help you thrive if you choose to join the company. American Express has established a compensation package to support employees and families at every stage of their lives by caring about their physical, financial and emotional well-being, providing health benefits, wellness and prevention, tuition assistance, paid parental leave, and many more.

Job Description

Directs and oversees division or departmental operational (non-manufacturing) policies, objectives, and initiatives. Requires a bachelor's degree with at least 5 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

Qualifications: * Position is based in New York or Sunrise office locations only. * Experience in regulatory, control and compliance related functions * Excellent problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions * Ability to think strategically and creatively to develop winning strategies * Exceptional program management skills to lead end-to-end partnership delivery across key verticals * Strong project management skills * A self-starter with an ability to excel in a dynamic, ever-changing environment and to switch gears as required * Strong interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners * Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change * Up to 10% travel requiredEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Operations

Title: Senior Manager, Complaint Program Strategy

Location: MN-St. Paul

Requisition ID: 20002392

Estimated annual salary
$84,244
average
Minimum
$62,606
Maximum
$107,850

American Express

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Credit Intermediation
Financial Transactions Processing / Reserve / Clearinghouse

Founded

1850

CEO

Ken Chenault

Job Filters

Managers, Enterprise Digital & AnalyticsAmerican Express CompanyNew York, NY
American Express Company seeks Managers, Enterprise Digital & Analytics to serve as a member of a product innovation team using big data platforms to drive the development and maintenance of direct marketing capabilities across the enterprise. Produce and...Read more
Are you interested in protecting American Express card members from fraud? Would you enjoy stopping fraudsters? How about helping card members by educating them about scams, phishing, and other security concerns? If so, Global Fraud Protection Services is...Read more
Why American Express? There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to...Read more
Platinum Customer Care ProfessionalAmerican ExpressFort Lauderdale, FL
Platinum Customer Care Professional Customer Engagement Network Go above and beyond at a company that sets the standard for customer-first service. You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and...Read more
Executive Assistant - GABMAmerican ExpressWalton, NY
The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. We have an...Read more

Closed Job Filters

Account Executive - Global Client GroupAmerican ExpressTrenton, NJ
This is an Account Executive position within Global Client Group Account Development, focused on driving retention and growth within a defined portfolio of non-US HQ GCG customer. This is achievedRead more
Account Executive - Global Client GroupAmerican ExpressLittle Rock, AR
This is an Account Executive position within Global Client Group Account Development, focused on driving retention and growth within a defined portfolio of non-US HQ GCG customer. This is achievedRead more
Manager - Human Resources GeneralistAmerican ExpressSalt Lake City, UT
Thisposition works in partnership with the Market HR Director of the Salt Lake Cityoffice to drive a meaningful colleague experience across the office, inpartnership with the SLC Market ExecutiveRead more
*Travel 10-20%* The Amex Digital Labs team is responsible for catalyzing digital innovation at Amex by originating, incubating and managing emerging products and platforms that can be essential to ourRead more
*Travel 10-20%* The Amex Digital Labs team is responsible for catalyzing digital innovation at Amex by originating, incubating and managing emerging products and platforms that can be essential to ourRead more
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