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Service & Warranty Coordinator (Aurora, CO) job

ACPIAurora, CO
ACPI jobs

Company

Salary

Skills

Company Description

Acpi® is an America cabinetry manufacturer that has its offices and manufacturing facilities across the country. Acpi® has 14 cabinetry brands that represent an extensive range of framed, frameless, and inset cabinetry products. Acpi® was established in October 2012 and its main office positioned at the Colony, Texas. Acpi is stationed across 11 manufacturing operations across Pennsylvania, Indiana, Texas, Minnesota, Colorado, Oregon, and California. These products are marketed and sold via single and multi-family home builders, distributors, home centres, and traditional dealer. With a professional manufacturing team, acpi® consistently reviews and improves its manufacturing processes to produce and deliver cabinets at a regulated price. Acpi also provides certain benefits for its employees such as Competitive base pay, 401(k), Health and Life Insurances, Company Paid Basic Life, Paid Vacation, Paid Holidays and Excellent product discounts. Acpi offers various opportunities to those who possess technical skills and wish to be a part of its company.

Job Description

Responsible to coordinate service & warranty department needs while working in concert with sales, logistics, purchasing, manufacturing, customer care, FSR’s and service techs.  This includes scheduling with builders and homeowners as well as ordering parts as needed and being a liaison between the customer and Elkay until house close-out.Responsibilities:
* Coordinate service daily schedules, which includes receiving and pulling parts for upcoming service calls and scheduling work with builders and homeowners
* Responsible for ordering replacement parts as needed and coordinating on time and complete shipments of product
* Utilize customer management software (currently SharePoint and Builder Trend) to create work orders and manage all scheduling within the department
* Manages service techs through completion of the project, which includes initial scheduling, a review of work orders turned in by service techs, and ordering any new parts determined at the previous service call
* Build relationships with builders and homeowners to complete punch lists as well as answer service and warranty related questions via email, phone, and/or customer management software. 
* Manage all aspects of service techs in regards to documentation, training, and proper communication requirements
* Manage third party expenses for subcontractors which includes reviewing and auditing jobs; submit pay requests with approval to the corporate accounting teamEducation & Experience Requirements:
* Minimum qualifications of two year Associate’s Degree or four years work related experience in customer care, installation or purchasing
* Background in scheduling, coordination, inventory control, basic accounting and process engineering are preferred.Knowledge, Skills, Abilities & Personal Characteristics Requirements:
* PC Skills and competence required with MS Word, MS Excel, MS Office and Outlook calendars
* Previous customer management software experience preferred (like Salesforce, BuilderTrend, Supply Pro)
* Must be self-motivated, goal oriented and a team player.
* Excellent organizational, interpersonal, verbal and written skills are essential
Estimated annual salary
$44,945
average
Minimum
$35,290
Maximum
$64,699

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

ACPI

Type

Company - Private

Size

Medium

Revenue

$50M to $100M

Location

Multiple locations

Industry

Construction/Facilities/Trades

Founded

1948

CEO

Larry Denbrock

Closed Job Filters

Director of MarketingACPIWaconia, MN
The Director of Marketing for acpi will lead the development and execution of all brand, channel marketing, web strategies for our cabinetry business delivered through our Dealer, Home Center, BuilderRead more
The primary focus of the job is to execute the Accounts Receivable activities across all customer channels. This position is responsible for daily invoicing, processing credit and deductions, andRead more
IT AnalystACPIWaconia, MN
This position is responsible for performing collection activity for assigned portfolio of accounts in relation to identified policies and procedures. The position has responsibility for credit holdRead more
This position is responsible for performing collection activity for assigned portfolio of accounts in relation to identified policies and procedures. The position has responsibility for credit holdRead more
ManagerACPIIndependence, OR
We are seeking a hands-on, strategic Human Resources Manager to provide leadership and support to our organization. As a critical member of the site management team, the hands-on HR Manager we hireRead more
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