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Service Data Systems Analyst job

CaterpillarPeoria, IL
Caterpillar jobs



Company Description

For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2016 sales and revenues of $38.537 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three product segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

Job Description

**Service Data Systems Analyst**


The Service Data Development organization with our Global Dealer Services Division create and deliver the service options for dealer service of Caterpillar products. Service Data is the core information that Dealer's leverage to repair machines and engines.

This team has an opening for a Service Data Systems Analyst (SG 21-22) position.

This role will manage Caterpillar and Cat Dealer Service Data System issues, feedback, parts grief, parts updates for Service Data System applications Service Option Collaborator (SOC), Calculator, Servicedata.cat.com, and Builder G3.

This role will manage the workflow for incoming Service Now and Service Data Support issues and requests. Identify and track root causes and perform Root Cause and Correction Action (RCCA) sessions with the Service Data Systems application team and business partners as needed.

This role will also be responsible for providing guidance, and possible development assistance for analytical reporting to include, but not limited to Power BI reporting, and Tableau dashboard creation and maintenance.

This role will be responsible for maintaining and enhancing Service Data System collaboration and communication platforms (Sharepoint, Dealer.cat.com, etc).

This role will provide IT support and analysis for Service Data Systems application owners, Service Data Systems Deployment Consultant, and Service Data Authoring Manager needs.

**Job Duties/Responsibilities may include, but are not limited to:**

* Engage extensively with end-users (dealers, customers, and Caterpillar) to define root cause and corrective actions.

* Assist level 1 to level 3 support teams to provide issue resolution, and provide feedback to Service Data System application owners, Service Data System Deployment Consultant, and Service Data System

Manager to prioritize fixes and functionality changes.

* Work grief resolution for Service Data Systems.

* Manage and author collaboration and communication spaces (Sharepoint, Dealer.cat.com)

* Assist with analytical development reporting


**Basic Qualifications:**

* A Bachelor's degree or 5 years of experience with IT system troubleshooting and issue resolution.

* At least 2 years' experience working with integrated IT platforms (Cloud and on-premises solutions)

* 1 year of experience working with multiple Caterpillar business partners or Cat Dealers related to system management.

**Top Candidates Will Also Have:**

* Bachelors degree IT related is preferred

* 2 years of experience using service data.

* 2 years of experience working with maintenance and repair strategies

* Previous experience using Builder G3, Calculator, SOC or other service data authoring tools

* Knowledge of Caterpillar to Cat Dealer business systems integrations

* Skills in process management, collaboration, and relationship management

* Excellent communicator with proven ability to develop partnerships

**Additional Information:**

* Travel is less than 5%

* Relocation assistance is not available for this position.

_Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers._

**Job** Marketing / Sales / Product Support

**Primary Location** United States-Illinois-Peoria

**Other Locations** United States-Illinois-Peoria

**Unposting Date:** Jan 6, 2020, 5:59:00 AM

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Relocation assistance is not available for this position.

**Req ID:** 190009OC


  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Expand or modify system to serve new purposes or improve work flow.
  • Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.



Company - Public




Over $10B


Multiple locations


Machinery Manufacturers




Jim Umpleby

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