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Service Desk Analyst job

Hunter IndustriesSan Marcos, CA
Hunter Industries jobs

Company

Salary

Skills

Benefits

Company Description

Hunter is a company that offers solutions to the problems of irrigation, outdoor, lighting, and custom molding industries. Its products are globally used and can be seen at stadiums, national landmarks, commercial complexes, and buildings. Its headquarters are in San Marcos CA. Its products and services include agricultural irrigation, custom manufacturing, and dispensing technologies. It visons to be always at customer first choice. The work values of hunters are Innovation, Family, and social responsibility. It provides a fun, friendly, and collaborative work environment to its employees. It seeks dedicated and self-driven employees.

Job Description

We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings. Although we’re global, we’re family owned, and our casual, fun, and caring company culture is what makes this a special place to work. As we grow, we are dedicated to preserving our unique culture that makes our employees proud to work here. Whether you’re pursuing a career at our headquarters in Southern California, or an opportunity at one of our state-of-the-art manufacturing facilities, or something somewhere in between, we look forward to welcoming you to Hunter Industries and our Family of Companies.

About This Role:
The Service Desk Analyst provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote locations.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks:
  • Provides technical support in installing, configuring, and troubleshooting software, to include Microsoft, third-party, and proprietary applications, both for existing software, and new systems introduced into the environment. Support will also include client access to corporate e‐mail system and other identified business critical applications.

    2. Provides project implementation support, including application and deployment testing, deployment planning and support of software roll-outs, post implementation support, creation of end‐user documentation, and assisting users with associated changes in technology.

    3. Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of high‐speed Internet connectivity at these remote locations.

    4. Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.

    5. Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications and mobile device administration.

    6. Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.

    7. Supports Service Desk phone coverage, receiving and logging calls into call tracking database, and monitoring in-coming tickets created via e-mail.

    Other Job Functions:
Performs other related tasks as assigned, some of which may become essential to the position.

Hunter Industries’ approach to the health and safety of each employee is based on adherence to our Injury and Illness Prevention Program (IIPP). Every employee is responsible for their safety and must work safely at all times. Employees are to immediately report all unsafe or hazardous conditions, including injuries and near misses to their Supervisor or the Risk Management department. Those employees who do not comply with safe work practices may be subject to disciplinary action, up to and including termination.

Education/Training Required:
Associate’s Degree in Computer Science or related field of study, or equivalent years of work experience.

Experience Required:
Minimum five years of experience in information technology within a large organization.

Knowledge, Skills and Abilities (KSA's):
KSA #1: Strong knowledge of computer hardware and software technology, including networking concepts. Ability to perform assembly and installation of computer systems.

KSA #2: Advanced knowledge of current Microsoft Windows OS environments and related Office applications as well as SharePoint, Active Directory and System Center Configuration Manager (SCCM), or similar imaging and remote access technologies.

KSA #3: Strong analytical and problem‐solving skills. Strong attention to detail and ability to follow detailed, established procedures, policies and processes.

KSA #4: Excellent written and verbal communication skills in English.

KSA #5: Strong customer‐service and interpersonal skills to interact with members across the organization.

KSA #6: Ability to work as a member of a team and to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative.

KSA #7: Ability to travel to gain access to remote facilities. Must have a valid driver's license.

KSA #8: Ability to provide technical support outside of regular business hours when necessary.

Knowledge, Skills and Abilities (KSA's) Preferred:
KSA #9: Certifications in CompTIA Security+, CompTIA Network +, CompTIA A+, and Apple OS X (e.g., Yosemite, Mavericks, Sierra).

KSA #10: Knowledge of Mac hardware and software platforms.

KSA #11: Verbal and written skills in Spanish.

Physical Demands:
Ability to lift items weighing up to 70 pounds.

Ability to pull cable with the arms and to push/pull with the arms and body to move items on a two‐wheeled dolly and four‐wheeled cart.

Ability to sit intermittently to use the computer, to perform paperwork activities, to attend meetings, to drive between sites, and to pick up parts.

Intermittent standing and walking to gain access to departments and areas within the facility.

Ability to work in a variety of positions (bending, kneeling, crouching, crawling) to work in confined spaces.

Ability to climb stairs to gain access to upper level work areas. Ability to move up and down a ladder to gain access to high areas.

Manual dexterity sufficient to use power equipment and hand tools, to pull cable, to lift and carry parts, etc.

Finger dexterity sufficient to handle small tools and parts, to use a computer and to complete paperwork activities.

Visual acuity sufficient to use a computer and to read and complete written documents.

Hearing sufficient to communicate with individuals by telephone and in person.

Work Environment:
Office setting and all areas of facility with temperature controls and carpet tile or concrete floor surfaces.

Outside environment with exposure to seasonal elements.

Wears safety equipment in designated areas.

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers
Estimated annual salary
$52,266
average
Minimum
$43,972
Maximum
$73,400

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Remote

Hunter Industries

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

San Marcos, CA, and others

Founded

1981

CEO

Greg Hunter

Job Filters

FILTER JOBS
Machine Operator (2nd Shift)Hunter Industries, Inc.San Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse...Read more
Machine Operator (1st Shift)Hunter Industries, Inc.San Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse...Read more
Manufacturing Operator (3rd Shift)Hunter Industries, Inc.Clermont, FL
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse...Read more
Associate Manufacturing Systems EngineerHunter Industries, Inc.San Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse...Read more
Global Tooling DirectorHunter Industries, Inc.San Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse...Read more

Closed Job Filters

FILTER JOBS
Systems EngineerHunter IndustriesSan Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearlyRead more
Service Desk AnalystHunter IndustriesSan Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearlyRead more
Quality Inspector IHunter IndustriesSan Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearlyRead more
Quality Inspector IHunter IndustriesClermont, FL
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearlyRead more
Manufacturing Supervisor IHunter IndustriesSan Marcos, CA
We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearlyRead more
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