As a Service Desk, our primary tasks include providing technical support and assistance to end-users experiencing issues with their hardware, software, or network. We handle incoming support requests through various channels such as phone, email, and chat, ensuring timely resolution. We maintain a knowledge base to offer quick solutions to common problems and escalate more complex issues to higher-level support teams. We track and document each service request to ensure proper follow-up and resolution. Additionally, we perform routine system checks and updates to ensure optimal performance of IT infrastructure.
Core tasks:
LENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. All company names are the registered trademarks of their original owners. The use of any trade name or trademark does not imply any association with the third-party company. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at [email protected]. See our Terms and Conditions and Community Guidelines for more information.
