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Service Desk Team Lead job

Abile Group, Inc.Springfield, VA
Abile Group, Inc. jobs

Company

Salary

Skills

Job Description

Abile Group has an exciting and challenging opportunity for a Service Desk Team Lead supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally. + You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. + As a Service Desk Team Lead, you should have a solid technical background combined with customer service experience. + A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. + Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. + Manages the Service Desk staff including oversight and approval of timecards, consultation on performance evaluations, promotions, hiring and disciplinary responsibilities + Assists with staff scheduling to ensure Service Desk coverage 24/7 + Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department + Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. + Resolves problem situations in a professional manner. + Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service + Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities. + Contribute to improving customer support by actively responding to queries and handling complaints + Participates in special projects as required. + Represents Manager in their absence or as directed. Clearance Required: TS/SCI Degree and Years of Experience: Associates degree or equivalent combination of education and experience is required. Requires two or more years of related technical and managerial experience in an Enterprise environment. Required Certifications: + Must have current A+ CE or Security + CE Certification + Must have ITIL Foundations Certification or relevant knowledge of ITIL process and procedures Required Skills: + Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise. Abile Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin. ID: 2020-1542 External Company URL: bilegroup.com Street: 7500 Geoint Dr
Estimated annual salary
$46,650
average
Minimum
$31,060
Maximum
$81,050

TASKS

  • Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
  • Requisition and store shipping materials and supplies to maintain inventory of stock.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Abile Group, Inc.

Type

Company - Private

Size

Small

Revenue

$5M to $10M

Location

Multiple locations

Industry

Computer/Internet

Founded

2004

Job Filters

FILTER JOBS
Business Continuity PlannerAbile Group, Inc.Springfield, VA
Abile Group has an exciting and challenging opportunity for a Business Continuity Planner supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities...Read more
Senior IdAM DeveloperAbile Group, Inc.Chantilly, VA
Abile Group has an exciting and challenging opportunity for am IdAM Developer supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and...Read more
Overview Abile Group has an exciting and challenging opportunity for a Front-end React Developer supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities...Read more
Overview Abile Group has an exciting and challenging opportunity for a Cyber Security Analyst supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities...Read more
Overview Abile Group has an exciting and challenging opportunity for a Technical Writer supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities...Read more

Closed Job Filters

FILTER JOBS
Senior Linux AdministratorAbile Group, Inc.Herndon, VA
Abile Group has an exciting and challenging opportunity for a Linux Administrator supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualificationsRead more
SQL Infrastructure AdministratorAbile Group, Inc.Springfield, VA
Abile Group has an exciting and challenging opportunity for an SQL Infrastructure Administrator supporting an Intelligence Community Customer. The right candidate will possess the below skills andRead more
SQL Infrastructure ArchitectAbile Group, Inc.Springfield, VA
Abile Group has an exciting and challenging opportunity for an SQL Infrastructure Architect supporting an Intelligence Community Customer. The right candidate will possess the below skills andRead more
Network Cybersecurity EngineerAbile Group, Inc.Chantilly, VA
Abile Group has an exciting and challenging opportunity for a Network Cybersecurity Engineer supporting an Intelligence Community Customer. The right candidate will possess the below skills andRead more
General ManagerAbile Group, Inc.Annapolis, MD
Abile Group has an exciting and challenging opportunity for a General Manager to support the development of our strategic vision, shape the work environment, lead resource and technology management,Read more
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