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Service Desk Technician - Austin job

Whole Foods Market jobs

Company

Skills

Company Description

Whole Foods Market, the Austin, Texas-based supermarket chain markets products free from hydrogenated fats and artificial colors, flavors, and preservatives. Backed by quality as a state of mind, Whole Foods Market’s mission is to nourish people and the planet. The purpose-driven company strives to meet or exceed customers’ expectations, celebrates each community through employment and investment in local non-profits, and a conscious commitment to local producers. If you are ready to move your career forward with Whole Foods Market, you will receive comprehensive training and support on your career paths. Whole Foods Market understands that success is dependent upon the collective energy, intelligence, and contributions of its team, therefore the firm supports its associates with competitive pay and a comprehensive benefits package. If you join the team, you can benefit from perks including health, dental and vision insurance, mental healthcare coverage, volunteering options, PTO, 401(k), 20% in-store discount, and several other.

Job Description

This position is a full time (40 hour) Help Desk Technician role responsible for providing End User support through phone and web portal requests.

DUTIES:

  • Analyses call trends and types to identify training needs
  • Develops, communicates and hosts training materials
  • Conducts successful training in a friendly/timely manner
  • Knowledgeable on current, relevant technologies, news, and standards
  • Works closely with users from various departments to support the organization
  • Measures training, project and any other initiatives with predetermined measures of success
  • Actively communicates with Global Help Desk team members and various leadership teams
  • Takes part in an after-hours on call rotation/support phone calls and incidents as needed
  • Resource for Help Desk, providing real-time guidance to technicians to support customers
  • Supports leadership in monitoring the queue, insuring agent availability, and investigating escalations

REQUIREMENTS:

  • 1-3 years of technical support experience in an enterprise scale technology environment
  • 1-3 years of experience supporting Active Directory and Exchange administration
  • 1-3 years of experience supporting Windows XP, Windows 7 and Microsoft Office installation, configuration and troubleshooting
  • 1-3 years of experience supporting workstation and desktop systems.
  • A+ certificate highly preferred
  • College degree in a technical field preferred, experience may substitute for education
  • Strong analytic capability and organizational skills.
  • Strong skills in PowerShell and scripting
  • Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner
  • Effective verbal and written communication skills.
  • Expert problem-solver, able to accurately diagnose issues and repair systems.
  • Independent work ethic to carry projects through to completion and implement solutions without constant supervision; ability and desire to explore and learn new technologies to support our mission and enhance our business.
  • Experience working in a blended environment: Macs on a Windows network running Active Directory authentication and Outlook integration.
  • Team player attitude, patience, understanding, flexibility, and a sense of humor.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Whole Foods Market

Type

Company - Public

Size

10000+

Revenue

Over $10B

Location

Multiple locations

Industry

Chain Supermarkets

Founded

1980

CEO

John Mackey

Job Filters

Prepared Foods Team LeaderWhole Foods MarketJackson, MS
Provides overall leadership to the Prepared Foods team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Accountable for Team...Read more
Overnight Grocery Stock - Full-TimeWhole Foods MarketSchaumburg, IL
Provides overnight support for assigned team to include receiving and preparing product and maintaining the floor, displays, and back stock in accordance with company standards. All Whole Foods Market Retail jobs require ensuring a positive company image...Read more
Part-Time Produce Service Team MemberWhole Foods MarketLincoln, NE
Provides support as a member of the Produce team to include receiving and preparing product, maintaining the Produce floor and displays, and selling product in support of WFM standards. Performs all functions related to breaking down deliveries and...Read more
Grocery Stocker- Part-TimeWhole Foods MarketMaple Grove, MN
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs all functions related to breaking down deliveries and...Read more
Overnight Grocery Stock - Part-TimeWhole Foods MarketSchaumburg, IL
Provides overnight support for assigned team to include receiving and preparing product and maintaining the floor, displays, and back stock in accordance with company standards. All Whole Foods Market Retail jobs require ensuring a positive company image...Read more

Closed Job Filters

Order Writer / ReceiverWhole Foods MarketMt Pleasant, SC
Orders, replenishes and merchandises bakery, coffee, and juice products and participates in regional programs for purchasing and promotions. Monitors inventory control and replenishes product. AssistsRead more
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads andRead more
Bakery Order WriterWhole Foods MarketCupertino, CA
Orders, replenishes and merchandises bakery, coffee, and juice products and participates in regional programs for purchasing and promotions. Monitors inventory control and replenishes product. AssistsRead more
Orders, replenishes, and merchandises produce and participates in regional programs for purchasing and promotions. Monitors inventory control and replenishes product based upon WFM ordering standards.Read more
Provides support as a member of the Bakery team to include receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of WFM standards. Performs allRead more
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