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Service Desk Technician job

Lakeshore Learning Materials jobs

Company

Skills

Benefits

Company Description

From that first brick-and-mortar shop, Lakeshore has evolved into a leading developer and retailer of high-quality educational items for children from birth to sixth grade. It was established in 1954. It now has a flourishing e-commerce operation, a national sales division, catalogs, and 60 retail locations across the country, but it still considers itself to be '64 years young'—a company that continues to expand at a rapid pace. It credits this expansion to their team of more than 2,000 employees. Since 1988, Lakeshore has been creating cutting-edge goods. From first drawings and 3-D models to extensive research and classroom use, the creators bring Lakeshore products to life. It is providing career opportunities like Administrative Assistant, Events Coordinator, Retail Sales Associate, and more.

Job Description

Service Desk Technician

Lakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the home and classroom, we are a thriving multichannel organization with a robust web business, multiple catalogs for early learning and elementary programs, 60 store locations and a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up our team, Lakeshore has experienced continuous growth since the day it was founded in 1954.

Our company infrastructure is growing-and we need a self-starting Service Desk Technician to help us keep pace! If you are a technology enthusiast with solid experience supporting large Windows/Mac environments and applications in a fast-paced but casual corporate setting, we want to hear from you. You will have experience handling level 1 issues over the phone, assigning tasks and providing outstanding customer service to multiple internal departments. You need to be highly flexible, possess a willingness to learn and can adjust to changing business needs.

A day in the office looks like this:

Answers incoming IT support calls via phone and Help Desk ticketing system

Provides timely support to end users of PCs, Macs, iPhones, Androids and multiple business applications

Assigns tasks and work requests-performs follow-ups as needed to ensure resolution

Provides outstanding customer service

Establishes and maintains excellent working relationship with end users

Investigates and solves desktop and other systems-related issues

Translates technical terms into nontechnical language

Recognizes high-priority issues and responds accordingly

Assists fellow team members and performs other duties as needed

Got the skills and experience? Here's what we're looking for:

2-4 years of computer support experience; previous Desktop Support experience a plus

Solid grasp of troubleshooting Windows, Mac, iPhone and Android technologies

Self-motivated with good time management and organizational skills

Sense of urgency

Excellent attention to detail

Strong interpersonal and communication skills

Ability to perform at a high level without close supervision

Ability to articulate technical issues clearly

Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday-Friday)

And here's our end of the bargain!

Competitive compensation based on skills and experience

Excellent medical/dental and vision coverage-EPO, PPO and HSA

401(k) retirement plan with company contribution (because you will retire someday)

Flexible benefits-choose what you like, ignore the rest

Exceptional training and support, and all the resources you need to be successful

Super-awesome annual profit bonus plan

On-site preschool for our employees' children

On-site employee gym for all levels/fitness needs

Generous employee discount

Casual dressand we really mean it

At Lakeshore, we know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.

To learn more about Lakeshore, visit

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Gym MembershipRetirement PlanCasual Dress
Health Savings Account (HSA)401K Plan
Employee DiscountVision Insurance

Lakeshore Learning Materials

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

Carson, CA, and others

Founded

1954

CEO

Bo Kaplan

Job Filters

FILTER JOBS
Employee Engagement ManagerLakeshore Learning Materials, LLCCarson, CA
Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 6...Read more
Senior Security AnalystLakeshore Learning Materials, LLCCarson, CA
Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 6...Read more
Technical Project ManagerLakeshore Learning Materials, LLCCarson, CA
Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 6...Read more
Visual CoordinatorLakeshore Learning Materials, LLCCarson, CA
Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 6...Read more
Retail Data AnalystLakeshore Learning Materials, LLCCarson, CA
Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 6...Read more

Closed Job Filters

FILTER JOBS
Retail Sales AssociatesLakeshore Learning MaterialsMaplewood, MN
As part of our retail team, you get to provide our customers with an unforgettable experience—all in a fast-paced, fast-changing environment that allows you to showcase your people skills and developRead more
Administrative Assistant - Sales SupportLakeshore Learning MaterialsCarson, CA
Have a passion for organization? Then we have something in common! To help us keep our ducks in a row, Lakeshore?s Sales Support Team in Carson could use the support of a full-time AdministrativeRead more
Excel Savvy Administrative AssistantLakeshore Learning MaterialsCarson, CA
Excel Savvy Administrative Assistant Lakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the homeRead more
Retail Sales AssociatesLakeshore Learning MaterialsBellevue, WA
A day in the store looks like this: As part of our retail team, you get to provide our customers with an unforgettable experience—all in a fast-paced, fast-changing environment that allows you toRead more
Retail Sales AssociatesLakeshore Learning MaterialsSan Bernardino, CA
A day in the store looks like this: As part of our retail team, you get to provide our customers with an unforgettable experience—all in a fast-paced, fast-changing environment that allows you toRead more
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