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Service Manager II job

Citizens Business BankBakersfield, CA
Citizens Business Bank jobs

Company

Salary

Company Description

Citizens Business Bank is a bank that provides banking, lending, trust, and investment services for small to medium-sized businesses and individuals. The firm offers commercial lending, equipment & vehicle leasing, online banking, data management, estate planning, term lending, fraud prevention, and wealth management services. Citizens Business Bank operates in two business segments: Business Financial & Commercial banking center and Dairy, livestock & Agribusiness. The bank has been creating long-term banking relationships by focusing on its customers and achieving more for their business, employees, and communities. George A. Borba Sr. founded Citizens Business Bank in 1974, and its headquarter is based in Ontario, Canada. The bank provides competitive salary packages, paid vacations, and other perks to its employees.

Job Description

SUMMARY

The Service Manager spends the majority of his or her working time actively managing Center operations with little or no direct oversight, while adhering to Bank policy to deliver effective financial services to clients. The majority of the time, this position requires the use of sound discretion and independent judgment on matters of financial and strategic significance to the Bank. In conjunction with managing Center operations, the Service Manager is responsible for the supervision, training, and development of non-exempt associates at the Center, grants bonuses and other incentives to motivate staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Proactively and creatively manage all aspects of Center operations.
  • Comply, and oversee associate compliance, with all Bank policies and procedures. And is responsible for setting up the work flow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.
  • Independently monitor and stay abreast of developments in applicable federal and state laws and regulations.
  • Independently monitor and stay abreast of industry trends and competitor products. 
  • Use discretion and independent judgment to timely resolve, address, and anticipate complex customer service related issues that require management-level intervention or attention.
  • Implement, develop and oversee a working environment that fosters individual and team enthusiasm and pride.
  • Implement, develop, and oversee sales and service program objectives to ensure that the program has a positive impact on customer service and goals and objectives of the company are maintained by all staff.
  • Implement, develop, and oversee a client account retention plan. 
  • Rely on their professional judgement in making financial decisions by analyzing information regarding clients’ income, assets, investments, or debts to determine which products or services best meet clients’ needs and financial circumstances while exhibiting high level of competence and confidence.
  • Maintain thorough product knowledge of all existing and newly introduced products, services and programs.
  • Supervise, train, and develop non-exempt associate staff.
  • Delegate tasks and duties to other team members, and monitor to ensure timely completion of work assignments by staff.
  • Monitor each staff member's training and contribution in the product knowledge program.
  • Work collaboratively with other departments to achieve Center cross-training goals.
  • Apply and interpret Bank policies to minimize losses, control expenses, and maintain satisfactory audits.
  • Implement and oversee monthly control and timely submission of Center reports.
  • Commitment to teamwork and a focus on delivering The Citizens Experience.
  • Other managerial and supervisorial duties as assigned.
  • SUPERVISORY RESPONSIBILITIES

    Directly supervises 1-5+ associates in the Center's operations. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

    LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

    MATHEMATICAL SKILLS

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to use hands and fingers to operate a computer keyboard, mouse, calculator, and telephone. and reach with hands and arms. The associate is occasionally required to stand, walk, and sit. The associate must occasionally lift and/or move up to 25 pounds.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Estimated annual salary
    $53,293
    average
    Minimum
    $35,770
    Maximum
    $81,901

    Citizens Business Bank

    Type

    Company - Public

    Size

    Medium

    Revenue

    $100M to $500M

    Location

    1301 17th StBakersfield, CA, 93301and others

    Industry

    Banking/Mortgage

    Founded

    1974

    CEO

    Christopher D. Myers

    Job Filters

    AML System OfficerCitizens Business BankRancho Cucamonga, CA
    GENERAL PURPOSE OF THE JOB The AML System Officer reports to the BSA Compliance Manager of the subject of the Bank Secrecy Act and the Office of Foreign Assets Control (OFAC) and the respective requirements pertaining to administering the Bank’s BSA...Read more
    Relationship ManagerCitizens Business BankOntario, CA
    #1 BANK in the COUNTRY - 3 years running! The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. LEAD PORTFOLIO...Read more
    Credit AnalystCitizens Business BankOntario, CA
    Credit Analyst - Ontario Summary The role of the Credit Analyst is to provide basic credit analysis in support of the lending function across the Bank including, but not limited to, (i) spreading of financial statements, (ii) tax analysis, (iii) compliance...Read more
    Credit AdministratorCitizens Business BankBurbank, CA
    Credit Administrator (Burbank/Ontario) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job. Provide, present and promote The Citizens...Read more
    Assistant Vice President - Portfolio OfficerCitizens Business BankBurbank, CA
    CITIZENS BUSINESS BANK - The #1 MOST Successful California-Founded Bank in History! Ultra High Net Worth Clientele As a Portfolio Officer you will--- Be responsible for providing administrative and clerical duties to support to officers and customers...Read more

    Closed Job Filters

    Portfolio ManagerCitizens Business BankChino, CA
    Summary Makes and services a wide variety of secured and unsecured loans or lines of credit, most of which involve large amounts of money and important customers. The Portfolio Manager is responsibleRead more
    SVP, Asset Based Lending ManagerCitizens Business BankOntario, CA
    Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
    Merchant Service RepresentativeCitizens Business BankPomona, CA
    Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
    Bankcard Operations AssistantCitizens Business BankRancho Cucamonga, CA
    Summary The Bankcard Operations Assistant is responsible for providing sales support and pricing analysis to the Centers for existing and prospective merchants, opening and maintaining new accounts,Read more
    Service Representative IICitizens Business BankManhattan Beach, CA
    SUMMARY Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercialRead more
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