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About Service Manager

What does a Service Manager do?

As Services Managers, we are responsible for managing the service department team and handling customer service interactions. We ensure excellent customer service and maintain strong relationships with customers and vendors. Providing quality customer service and managing service team members is one of our main responsibilities. We delegate and direct service tasks and monitor the progress of projects. We ensure the team’s objectives and sales goals are met by managing service team members. Working as Services Managers, we handle customer complaints and maintain good customer relationships. We also set up and maintain a service desk and evaluate its efficiency.

Core tasks:

  • resolve service desk problems
  • monitor department issues and client complaints
  • train new employees

Insights

How Many Years of Experience Do Professionals Need Before Becoming Service Manager?
On average, people work 5-7 years in other positions prior to becoming a Service Manager.
How Long Do Service Manager Employees Typically Stay in Their Roles?
On average, Service Managers works in this position for 5+ years across multiple employers.
What Is the Job Hopper Score for Service Manager Employees?
Moderate job changes in Service Manager, showing some career movement without excessive turnover.

Career path

Path to job

Discover a Service Manager's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Service Manager typically studied at.
Arizona State University-Tempe
Community College of the Air Force

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Service Manager Employees?
Gender ratio in Service Manager position: 0.804628466518504 Male and 0.195371533481496 Female. Age ratio in Service Manager position: 16-20: 13%, 21-30: 53%, 31-40: 22%, 41-50: 9%, 51-60: 3%, 60+: 0%. Service Manager position is predominantly male (80.5%) with the largest age group being 21-30 years old, followed by 31-40 years old.

Workplaces

Who Are the Top Employers for Service Manager?
Top employers of Service Manager position: Chipotle Mexican Grill, Cintas, Lowe's. People who work in Service Manager position most typically go on to work for the Chipotle Mexican Grill.
Chipotle Mexican Grill
Cintas
Lowe's
What Industries Does Service Manager Typically Have Experience In?
Industry Background: The most typical industries of Service Manager: Retail, Manufacturing, Construction, Finance & Insurance, Administrative & Support. Service Manager employees most likely come from a Retail industry background.

Find your job as Service Manager

Discussion about Service Manager

Want to know more about Service Manager position?
Share your thoughts and ideas about Service Manager position with others in our community.
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Which qualifications are required for Service Manager?
From the responsibilities perspective what should I expect working as a Service Manager?
Which is the best experience for a Service Manager?
Is it typical for a freelancer to work as a Service Manager?
Is the interview process long and complicated?
Is it hard to get a job as a Service Manager?
Where does a Service Manager work at?
People working as a Service Manager, how much do you make a year?
Do you have a uniform if you work as a Service Manager?
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September 29, 2023
No
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October 1, 2023
yes
Is it worth it to switch position to a Service Manager nowadays?
What are the typical educational institutions where a Service Manager graduate?
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September 29, 2023
Yes
How balanced is the gender diversity among people working as a Service Manager?
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Liam BrownFebruary 12, 2021
More men than women work as a Service Manager.
What is the most common age of a Service Manager?
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Sophie HayesFebruary 12, 2021
The average age is 29
Is a Service Manager considered to be a junior profession?
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Liam BrownFebruary 12, 2021
On average, people have 6 years of experience when they start working as a Service Manager
Which industries does a Service Manager typically work in?
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Sophie HayesFebruary 12, 2021
Manufacturing is typical for a Service Manager to work in.
Do I need a degree to work as a Service Manager?
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Isabella HolmesFebruary 12, 2021
As a Service Manager you’ll probably need No higher education
Which company is likely to have openings for Service Manager positions?
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Sophie HayesFebruary 12, 2021
Working as a Service Manager it might be a good next step to work for Chipotle Mexican Grill, Cintas, Lowe's, Ryder and Wells Fargo
How many years do people work as a Service Manager before changing their role?
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Benjamin GardnerFebruary 12, 2021
More than 5 years is the typical lifespan for a Service Manager.
How common is it for a Service Manager to jump from company to company?
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Sophie HayesFebruary 12, 2021
A typical Service Manager might work for one or two companies.
What jobs do people work in before becoming a Service Manager?
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Benjamin GardnerFebruary 12, 2021
A Service Manager probably worked as Service Advisor, Service Technician or Personal Banker before
If I’m working as a Service Manager, what next position could I have?
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Benjamin GardnerFebruary 12, 2021
Working as Service Manager consider Branch Manager, Operations Manager or Store Manager as a next step in your career.
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Disclaimer

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