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Service Manager job

American WoodmarkRancho Cordova, CA
American Woodmark jobs



Job Description

Purpose:The position is responsible for managing Design, Order Processing and Customer Service activities in a Service Center. This includes coordinating and scheduling field service and providing administrative support to field superintendents and all customers/clients. Essential Functions:* Responsible for creating a work environment in the customer service center that is in alignment with the company's CITE Principles and Supporting values.* Manage internal operation including Order Processing and Customer Service in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals.* Achieves customer service objectives by analyzing customer service information; makes recommendations to support the achievement of strategic plans.* Develops action plans to improve operations, productivity, quality, and customer-service standards.* Works with BSR, Sales and GM to resolve customer issues.* Manages the manpower requirements of the Design, Order Process and the Customer Service Department by overseeing and coordinating the recruitment and on-boarding of employees and new customers. Additionally, this position is responsible for communicating job expectations; planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures and the discipline of employees in the department.* Instruct representatives on proper handling of any situation that may fall outside the normal scope of their authority.* Function as a team player with sales and operations to insure effective field execution and customer satisfaction by efficiently performing order processing and scheduling of field service * Should be able to increase productivity and performance of the team through increased visibility through reporting and implementation of training programs.* Develops and implements procedures pertinent to be effective and efficient operation of the Design, Order Processing and the Customer Service departments.* Ability to set direction and build scorecards to drive performance of department* Partner with management team to align customer service department policies and systems with the company's objectives* Establish scorecards elements, targets and measure performance * Measures employee's performance and make employment decisions.* Assists employees in troubleshooting orders that require special handling.SUPERVISORY RESPONSIBILITIES:This job typically manages the Design, Customer Service and Order Processing departments in a Service Center.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Estimated annual salary

American Woodmark


Company - Public




$500M to $1B


Rancho Cordova, CA, and others


Business Services (Unclassified)




Cary Dunston

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Closed Job Filters

Finishing SupervisorAmerican WoodmarkMoorefield, WV
Employer Name: SpiderID: Location: Moorefield, West Virginia Date Posted: 1/31/2020 Wage: Negotiable Category: Manufacturing Job Code: Job Description: Purpose: Coordination of the finishing processRead more
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 2153 - Quality Manager Purpose: Overall Coordination of the Quality functions to optimize the use of all resources in meeting and/or exceeding established plant goals and customer expectationsRead more
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Primary Purpose: Supports organizational Quality initiatives to assist Sales, Marketing, Engineering, and Manufacturing to drive continuous improvement of the customer experience. Essential Functions:Read more
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PURPOSE: To solicit sales of kitchen and bath cabinets on a day-to-day basis in an effort to meet and/or exceed sales targets. ESSENTIAL FUNCTIONS: Perform territory and account evaluations usingRead more
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 PURPOSE: To solicit sales of kitchen and bath cabinets on a day to day basis in an effort to meet and/or exceed sales and expense targets. ESSENTIAL FUNCTIONS: Responsible for all sales relatedRead more
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