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Service Manager job

American WoodmarkRancho Cordova, CA
American Woodmark jobs

Company

Salary

Job Description

Purpose:The position is responsible for managing Design, Order Processing and Customer Service activities in a Service Center. This includes coordinating and scheduling field service and providing administrative support to field superintendents and all customers/clients. Essential Functions:* Responsible for creating a work environment in the customer service center that is in alignment with the company's CITE Principles and Supporting values.* Manage internal operation including Order Processing and Customer Service in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals.* Achieves customer service objectives by analyzing customer service information; makes recommendations to support the achievement of strategic plans.* Develops action plans to improve operations, productivity, quality, and customer-service standards.* Works with BSR, Sales and GM to resolve customer issues.* Manages the manpower requirements of the Design, Order Process and the Customer Service Department by overseeing and coordinating the recruitment and on-boarding of employees and new customers. Additionally, this position is responsible for communicating job expectations; planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures and the discipline of employees in the department.* Instruct representatives on proper handling of any situation that may fall outside the normal scope of their authority.* Function as a team player with sales and operations to insure effective field execution and customer satisfaction by efficiently performing order processing and scheduling of field service * Should be able to increase productivity and performance of the team through increased visibility through reporting and implementation of training programs.* Develops and implements procedures pertinent to be effective and efficient operation of the Design, Order Processing and the Customer Service departments.* Ability to set direction and build scorecards to drive performance of department* Partner with management team to align customer service department policies and systems with the company's objectives* Establish scorecards elements, targets and measure performance * Measures employee's performance and make employment decisions.* Assists employees in troubleshooting orders that require special handling.SUPERVISORY RESPONSIBILITIES:This job typically manages the Design, Customer Service and Order Processing departments in a Service Center.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Estimated annual salary
$63,527
average
Minimum
$42,640
Maximum
$97,629

American Woodmark

Type

Company - Public

Size

Large

Revenue

$500M to $1B

Location

Rancho Cordova, CA, and others

Industry

Business Services (Unclassified)

Founded

1980

CEO

Cary Dunston

Job Filters

The Office Supervisor will be responsible for Load Planning, Billing and all Administrative functions with the Distribution operation. Responsibilities include leadership and development of shipping clerks to ensure that the best quality customer service...Read more
Maintenance Technician IIIAmerican WoodmarkLincolnton, NC
I. JOB SUMMARY: The Maintenance Technician III position is the technical expert within the Maintenance Department.The person holding this position is able to perform a variety of duties requiring a high degree of responsibility, skill, knowledge, training...Read more
Electrician - Maintenance Technician IIIAmerican WoodmarkRiverside, CA
I. JOB SUMMARY: The Electrician is responsible for analyzing, troubleshooting, installing, and making repairs of all electrical equipment and machines. II. ESSENTIAL JOB FUNCTIONS: ·Install, repair, construct, and modify electronic and electrical equipment...Read more
Builder Service Representative IAmerican WoodmarkSacramento, CA
PURPOSE: Provide data entry support and/or builder serve support to the builder center by performing data entry of customer orders, processing orders released by the builder and assisting in scheduling field service. Provide clerical support and collect...Read more
Cabinet Service Technician OrlandoAmerican WoodmarkOrlando, FL
Purpose: To provide warranty and service support to Builder service center. Handle any warranty and service requests to satisfy the builder's requirement for warranty, service or customer satisfaction. All efforts should be consistent with our Mission...Read more

Closed Job Filters

Finishing SupervisorAmerican WoodmarkMoorefield, WV
Employer Name: SpiderID: Location: Moorefield, West Virginia Date Posted: 1/31/2020 Wage: Negotiable Category: Manufacturing Job Code: Job Description: Purpose: Coordination of the finishing processRead more
Quality ManagerAmerican WoodmarkLincolnton, NC
 2153 - Quality Manager Purpose: Overall Coordination of the Quality functions to optimize the use of all resources in meeting and/or exceeding established plant goals and customer expectationsRead more
Corporate Quality EngineerAmerican WoodmarkLincolnton, NC
Primary Purpose: Supports organizational Quality initiatives to assist Sales, Marketing, Engineering, and Manufacturing to drive continuous improvement of the customer experience. Essential Functions:Read more
Territory Business ManagerAmerican WoodmarkCharleston, SC
PURPOSE: To solicit sales of kitchen and bath cabinets on a day-to-day basis in an effort to meet and/or exceed sales targets. ESSENTIAL FUNCTIONS: Perform territory and account evaluations usingRead more
Sales Representative - WisconsinAmerican WoodmarkMilwaukee, WI
 PURPOSE: To solicit sales of kitchen and bath cabinets on a day to day basis in an effort to meet and/or exceed sales and expense targets. ESSENTIAL FUNCTIONS: Responsible for all sales relatedRead more
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