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Service Representative II job

Citizens Business BankManhattan Beach, CA
Citizens Business Bank jobs

Company

Salary

Skills

Company Description

Citizens Business Bank is a bank that provides banking, lending, trust, and investment services for small to medium-sized businesses and individuals. The firm offers commercial lending, equipment & vehicle leasing, online banking, data management, estate planning, term lending, fraud prevention, and wealth management services. Citizens Business Bank operates in two business segments: Business Financial & Commercial banking center and Dairy, livestock & Agribusiness. The bank has been creating long-term banking relationships by focusing on its customers and achieving more for their business, employees, and communities. George A. Borba Sr. founded Citizens Business Bank in 1974, and its headquarter is based in Ontario, Canada. The bank provides competitive salary packages, paid vacations, and other perks to its employees.

Job Description

SUMMARY

Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercial loan payments; money order and check sales; traveler's checks processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for handling merchant customers and cash shipments and deposits in addition to processing federal tax deposits for FICA wages. Follows established bank policies and procedures for this position and follows the supervisor's direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

  • Answers all incoming telephone calls and assists or directs callers.

  • Takes messages.

  • Greets Customers in person or on the telephone.

  • Light filing.

  • Inputs check orders.

  • Input straight deposits, payments (no cash).

  • Process address changes.

  • Call customers to verify checks, to assist in processing various reports

  • Contact customers on return items

  • Receives commercial and individual checking deposits, verifies endorsement, and issues receipts

  • Receives savings deposits.

  • Places holds on accounts for uncollected funds according to Reg. CC.

  • Receive loan payments, checks due dates, and assesses late charges when applicable.

  • Accepts requests for purchase of U.S. Savings Bonds.

  • Accepts and places stop payment requests, accepts check reorders, and address changes, distributes these to proper personnel for processing.

  • Always keeps negotiable items secure and maintains a high level of safety for the Bank.

  • Must be familiar with, and in compliance with, all banking regulations as applicable.

  • Answer customer questions when necessary, always using the opportunities to cross-sell other bank services.

  • Processes any of the following:

  • Incoming mail, courier, ATM, Night Drop and payments
  • Treasury tax (TT&L) and loan payments
  • Signature cards
  • Transfers
  • Performs miscellaneous duties requested by a supervisor relating to the Bank and its functions.

  • Provide, present and promote The Citizens Experience to all external and internal customers.

  • Other duties as assigned.

  • QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); and a minimum of six months experience as a service representative in a financial institution; or six months experience with cash handling and customer service.

    LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

    MATHEMATICAL SKILLS

    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. 

    REASONING ABILITY

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

    Estimated annual salary
    $39,935
    average
    Minimum
    $33,543
    Maximum
    $58,051

    TASKS

    • Sell tickets and collect fees from customers.
    • Sell and serve refreshments to customers.
    • Record details of attendance, sales, receipts, reservations, or repair activities.
    • Provide information about facilities, entertainment options, and rules and regulations.

    SKILLS

    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
    • Service OrientationActively looking for ways to help people.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Citizens Business Bank

    Type

    Company - Public

    Size

    Medium

    Revenue

    $100M to $500M

    Location

    Multiple locations

    Industry

    Banking/Mortgage

    Founded

    1974

    CEO

    Christopher D. Myers

    Job Filters

    FILTER JOBS
    Chief Information OfficerCitizens Business BankOntario, CA
    # 1 Bank in the Country - Continuing to Grow in 2021 and Beyond The CIO will act as a champion of enterprise digital transformation, partnering with Bank Division Managers in optimizing business process and associate/customer value. This includes leading...Read more
    Relationship ManagerCitizens Business BankBurbank, CA
    #1 BANK in the COUNTRY - 2 years running! The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. LEAD PORTFOLIO...Read more
    Credit AnalystCitizens Business BankOntario, CA
    Credit Analyst - Ontario Summary The role of the Credit Analyst is to provide basic credit analysis in support of the lending function across the Bank including, but not limited to, (i) spreading of financial statements, (ii) tax analysis, (iii) compliance...Read more
    Credit AdministratorCitizens Business BankBurbank, CA
    Credit Administrator (Burbank/Ontario) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job. Provide, present and promote The Citizens...Read more
    Vice President - Portfolio ManagerCitizens Business BankBurbank, CA
    CITIZENS BUSINESS BANK - The #1 MOST Successful California-Founded Bank in History! Ultra High Net Worth Clientele As a Portfolio Officer you will--- Be responsible for providing administrative and clerical duties to support to officers and customers...Read more

    Closed Job Filters

    FILTER JOBS
    Portfolio ManagerCitizens Business BankChino, CA
    Summary Makes and services a wide variety of secured and unsecured loans or lines of credit, most of which involve large amounts of money and important customers. The Portfolio Manager is responsibleRead more
    SVP, Asset Based Lending ManagerCitizens Business BankOntario, CA
    Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
    Merchant Service RepresentativeCitizens Business BankPomona, CA
    Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
    Service Representative IICitizens Business BankManhattan Beach, CA
    SUMMARY Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercialRead more
    Bankcard Operations AssistantCitizens Business BankRancho Cucamonga, CA
    Summary The Bankcard Operations Assistant is responsible for providing sales support and pricing analysis to the Centers for existing and prospective merchants, opening and maintaining new accounts,Read more
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