As Customer Service Specialists, we are responsible for providing excellent customer services through phone, email, and other means of communication. We serve as a liaison between the customer support team and management. We are committed to improving customer services and business productivity. Analyzing customer complaints and taking appropriate actions are some of our main responsibilities. We assist customers directly and ensure their satisfaction by collecting feedback. We track and follow up on customer’s issues in a timely fashion. Working as Customer Service Specialists, we prepare documentation and reports and maintain in-depth knowledge.
Core tasks:
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