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Salary and Benefits

Service Specialist
$42K-$52K / yr. (est.)
$43K
$47,360 / year
$52K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Service Specialist

What does a Service Specialist do?

As Customer Service Specialists, we are responsible for providing excellent customer services through phone, email, and other means of communication. We serve as a liaison between the customer support team and management. We are committed to improving customer services and business productivity. Analyzing customer complaints and taking appropriate actions are some of our main responsibilities. We assist customers directly and ensure their satisfaction by collecting feedback. We track and follow up on customer’s issues in a timely fashion. Working as Customer Service Specialists, we prepare documentation and reports and maintain in-depth knowledge.

Core tasks:

  • maintain weekly reports
  • communicate customer feedback
  • conduct customer surveys

Insights

How Many Years of Experience Do Professionals Need Before Becoming Service Specialist?
On average, people work 5-7 years in other positions prior to becoming a Service Specialist.
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Technical Support RepresentativeNew York City, NY - 11 months ago
🙆 Wow, I never knew it took that long to become a Service Specialist. I need to plan my career more strategically.
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Service SpecialistSan Francisco, CA - 11 months ago
🤷 Well, considering the responsibility and skills required for the job, it makes sense that it takes some time to get the necessary experience.
How Long Do Service Specialist Employees Typically Stay in Their Roles?
On average, Service Specialists works in this position for 3-5 years across multiple employers.
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Hospitality SupervisorHouston, TX - 11 months ago
The turnover in this industry is unreal! We deserve better treatment and stability in our careers! 😤
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Service TechnicianMiami, FL - 11 months ago
Employers should stop undervaluing experienced workers like us! We bring a lot to the table, man! 🤬
What Is the Job Hopper Score for Service Specialist Employees?
Moderate job changes in Service Specialist, showing some career movement without excessive turnover.
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Administrative AssistantHouston, TX - 11 months ago
Being a Service Specialist requires a lot of patience and problem-solving skills. Not everyone can handle it, and the turnover is not surprising.
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Hotel Front Desk AgentMiami, FL - 11 months ago
🙌I love working in the service industry. The variety of tasks and interactions make it an interesting and rewarding career choice. Let's keep raising the bar!

Career path

Path to job

Discover a Service Specialist's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Service Specialist typically studied at.
Arizona State University-Tempe
Michigan State University

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Service Specialist Employees?
Gender ratio in Service Specialist position: 0.610234077299946 Male and 0.389765922700054 Female. Age ratio in Service Specialist position: 16-20: 18%, 21-30: 62%, 31-40: 13%, 41-50: 5%, 51-60: 2%, 60+: 0%. Service Specialist position is predominantly male (61.0%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Service SpecialistPhoenix, AZ - 11 months ago
This demographic breakdown is a helpful insight into the Service Specialist position. However, it would be great to know the representation of different races as well. 🤷
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Service SpecialistMiami, FL - 11 months ago
I find it concerning that the age group of 16-20 years old has a significant representation in a role where experience matters. 😕

Workplaces

Who Are the Top Employers for Service Specialist?
Top employers of Service Specialist position: Convergint, Ecolab, Edward Jones. People who work in Service Specialist position most typically go on to work for the Convergint.
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Service SpecialistHouston, TX - 11 months ago
Ecolab sets the standard for excellence in the industry. Proud to be part of their team!
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Service SpecialistSeattle, WA - 11 months ago
Edward Jones is a terrible place to work. They prioritize profits over the well-being of their employees.
Convergint
Ecolab
Edward Jones
What Industries Does Service Specialist Typically Have Experience In?
Industry Background: The most typical industries of Service Specialist: Finance & Insurance, Manufacturing, Retail, Administrative & Support, Professional / Scientific / Technical. Service Specialist employees most likely come from a Finance & Insurance industry background.
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Service SpecialistHouston, TX - 11 months ago
I beg to differ. These fancy white-collar folks don't know what it's like to handle angry customers in retail! 😡
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Service SpecialistMiami, FL - 11 months ago
Wait, what about us Service Specialists in the administrative field? Our multitasking abilities and organizational skills are off the charts! 📚

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Discussion about Service Specialist

Want to know more about Service Specialist position?
Share your thoughts and ideas about Service Specialist position with others in our community.
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How is the gender diversity among people working as a Service Specialist?
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Benjamin Gardner3 years ago
More men than women work as a Service Specialist.
What is the typical age to work as a Service Specialist?
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Benjamin Gardner3 years ago
The typical age is 27.
Do I need a lot of experience to be a Service Specialist?
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Benjamin Gardner3 years ago
You need 6 years of experience to work as a Service Specialist.
What industries does a Service Specialist typically work in?
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Sophie Hayes3 years ago
Most typically work in the Manufacturing industry.
What kind of higher education a Service Specialist need?
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Liam Brown3 years ago
No higher education could not hurt if you want to be a Service Specialist
Which company are you working for as a Service Specialist?
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Sophie Hayes3 years ago
Most people work for Convergint, Ecolab, Edward Jones, Halliburton and Siemens
How long do you usually work as a Service Specialist before changing to another position?
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Sophie Hayes3 years ago
A Service Specialist typically changes positions after 4 years.
How likely is it for people working as a Service Specialist to switch companies still working as a Service Specialist?
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Sophie Hayes3 years ago
A typical Service Specialist might work for one or two companies.
What jobs do people work in before becoming a Service Specialist?
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Isabella Holmes3 years ago
Most people come from Customer Service Representative, Sales Associate or Service Technician roles
What can be the next step in your career path from Service Specialist?
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Sophie Hayes3 years ago
Changing from a Service Specialist to Customer Service Representative, Account Manager or Service Supervisor is a typical career path.
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Disclaimer

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