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Service Support job

Citizens Business BankSouth El Monte, CA
Citizens Business Bank jobs

Company

Salary

Company Description

Citizens Business Bank is a bank that provides banking, lending, trust, and investment services for small to medium-sized businesses and individuals. The firm offers commercial lending, equipment & vehicle leasing, online banking, data management, estate planning, term lending, fraud prevention, and wealth management services. Citizens Business Bank operates in two business segments: Business Financial & Commercial banking center and Dairy, livestock & Agribusiness. The bank has been creating long-term banking relationships by focusing on its customers and achieving more for their business, employees, and communities. George A. Borba Sr. founded Citizens Business Bank in 1974, and its headquarter is based in Ontario, Canada. The bank provides competitive salary packages, paid vacations, and other perks to its employees.

Job Description

Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top ranked bank, life at our company includes a working environment that thrives on collaboration, integrity, and mutual respect for one another. We encourage our associates to ask questions, learn, care deeply, and make an impact. Our dedication to customers and associates is at the core of our business culture and is represented by five core values: financial strength , superior people , customer focus , cost-effective operation , and having fun .

Service Support (40 hours/week)

SUMMARY

The Service Support performs the full range of operations duties including leading the staff at the direction of the Service Manager and/or the Lead Service Support. The Service Support must fill in for all non-exempt positions such as but not limited to: Service Support Lead, Service Representative, Financial Sales Representative, Vault or Merchant Services Representative. The incumbent works closely with the Service Manager and the Service Support Lead to ensure positions are covered for both pre-planned and unplanned absences. The individual must be able to perform each job satisfactorily. This individual must be well organized, self-motivating, flexible, and have the ability to multi-task effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

  • Processes levies and subpoenas.

  • Performs certifications.

  • Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes.

  • Answers customer questions and investigates and corrects errors, and determines cause and prevents the errors from re-occurring, leaves customers feeling good about the Bank. .

  • May have cash assigned to them and may use it on a daily basis.

  • Admits customers to safe deposit vault.

  • Services and maintains ATM Machines.

  • Executes wire transfers of funds.

  • Follows up on dormant accounts.

  • Fills in as needed in all non-officer positions.

  • Provide, present and promote The Citizens Experience to all external and internal customers. Must be able to deal directly, face-to-face and on the phone with the public, following the Banks Customer Service Standards.

  • Other duties as assigned.

  • SUPERVISORY RESPONSIBILITIES

    None

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); or one to three years experience as a teller and new accounts in a financial institution. Experience in certifications, dormant accounts, levies and subpoenas and as a merchant service representative.

    LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    MATHEMATICAL SKILLS

    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    REASONING ABILITY

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the associate is regularly required to stand, walk and crouch, use hands to finger, handle, or count currency; type, and talk and hear. The associate frequently is required to reach with hands and arms. The associate is occasionally required to sit and kneel. The associate occasionally lifts and/or carries cash up to 50 pounds. 

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Estimated annual salary
    $47,000
    average
    Minimum
    $24,992
    Maximum
    $94,700

    Citizens Business Bank

    Type

    Company - Public

    Size

    Medium

    Revenue

    $100M to $500M

    Location

    Multiple locations

    Industry

    Banking/Mortgage

    Founded

    1974

    CEO

    Christopher D. Myers

    Job Filters

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    Closed Job Filters

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    Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
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    Summary The Bankcard Operations Assistant is responsible for providing sales support and pricing analysis to the Centers for existing and prospective merchants, opening and maintaining new accounts,Read more
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    SUMMARY Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercialRead more
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