As Service Support Specialists, our primary tasks include assisting customers with technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. We perform initial diagnostics to identify the root cause of technical problems and offer solutions via phone, email, or in-person support sessions. We also document customer interactions and resolutions to enhance the knowledge base and improve future service. Service Support Specialists collaborate with other departments to resolve persistent issues and enhance overall user experience. Ongoing training and staying updated with new technologies are vital parts of our roles.
Core tasks:
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