Shift Manager job

Taco BellHolton, KS
Taco Bell jobs

Company

Salary

Skills

Company Description

We're shaking up perceptions of what a fast food restaurant can offer its employees. To accommodate employees’ lifestyles, Taco Bell boast's an array of amazing services and benefits that workers can take advantage of to make their lives a little easier.

We care about the success of our employees and provide guidance and tools to help them grow and succeed. We recognize Taco Bell is that first job for many – and that a first job sets the stage for where you go next. We do so by focusing on hiring the best people, recognition and engagement.

Job Description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others whenappropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

* Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
* Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
* Ensure that all employees present a neat clean appearance and wear company uniform.
* Personally demonstrate the Customer needs are the highest priority.
* Ensure food safety, quality and accuracy of orders.
* Resolve customer complaints quickly while maintaining positive customer relations.
* Greets customers with a smile, is polite and pleasant when speaking with customers.
* Works with urgency.
* Works with management and fellow employees.
* Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
* Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

* Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
* Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

* Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

* Provide regular feedback to the RGM on the performance of Team Members.
* Provide ongoing constructive and complimentary feedback to Team Members.
* Actively participates in the training of Team Members.
* Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

* Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
* Oversee proper product preparation, rotation, portioning, cooking and holding times.
* Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
* Perform other duties as required by manager.

Job Requirements and Essential Functions:

* Strong preference for internal promote form Hourly Champion position.
* Must be at least 18 years old.
* Must pass background check criteria and drug test.
* Must have reliable transportation.
* Able to do basic business math.
* Able to stock shelves and coolers.
* Able to oversee and manage subordinate employees and provide direction.
* Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
* Able to clean the parking lot and grounds surrounding the restaurant.
* Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Estimated annual salary
$33,804
average
Minimum
$22,000
Maximum
$78,210

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Taco Bell

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$2B to $5B

Location

325 Arizona AvenueHolton, KS, 66436and others

Industry

Chain Fast Food Restaurants

Founded

1962

CEO

Brian Niccol

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