Shift Manager - Long John Silvers job

Taco BellLanse, MI
Taco Bell jobs

Company

Salary

Skills

Benefits

Company Description

We're shaking up perceptions of what a fast food restaurant can offer its employees. To accommodate employees’ lifestyles, Taco Bell boast's an array of amazing services and benefits that workers can take advantage of to make their lives a little easier.

We care about the success of our employees and provide guidance and tools to help them grow and succeed. We recognize Taco Bell is that first job for many – and that a first job sets the stage for where you go next. We do so by focusing on hiring the best people, recognition and engagement.

Job Description

Long John Silvers hourly management is a management position that supports other management levels by running great shifts and teams self-sufficiently. Shift managers must take ownership and responsibility to solve problems while being willing to provide help and guidance to others. Shift managers should have strong leadership qualities and organizational skills with a confident, professional manner, and have the ability to give clear concise instructions, exhibit good time management skills and good problem-solving and decision-making skills.

Responsibilities and Accountabilities

Ensuring Consistent Customer SatisfactionExecute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.Ensure all Team Members complete their Shift Excellence tasks for their assigned position(s).Ensure that all employees present a neat clean appearance and correctly wear the company uniform as well as ensure the basic tasks are being completed in a timely and accurate manner.Personally demonstrate the Customer needs are the highest priority. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers.Ensure all food safety, quality and accuracy of orders while working urgently.Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Take action without being told, goes beyond what is simply required and maintains a high activity level. Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. If unable to work, must provide appropriate notice and follow all Charter Foods policies and regulations. Understands and uses approved time keeping system, including accurately recording all hours worked.

Developing People

Provide regular feedback to the RGM and other management staff on the performance of Team Members. Actively participates in the training of Team Members as well. Provide ongoing constructive and complimentary feedback to Team Members.Handle conflicts constructively and works other management to achieve resolution.

Act Like an Owner

Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Oversee proper product preparation, rotation, portioning, cooking, and holding times. Assist other management with facility maintenance and ensure health and safety standards are followed at all times. Perform other duties as required by management.

Charter Foods has a strong preference for internal promote from Hourly Champion position. Candidates must be at least 18 years old and have reliable transportation. Basic business math is also required along the ability to stock shelves and coolers, oversee and manage subordinate employees and provide direction, able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Management must also be able to clean the parking lot and grounds surrounding the restaurant, and be able to stand and walk for extended periods of time, lift up to 50 lbs, and be able to stoop.

Shift Managers are eligible for company paid Basic Life Insurance, Short/Long Term Disability and Additional Life as a payroll deduction. Shift Managers also accumulate vacation as long as the manager hours average 30+ hours for a year while acting as Shift manager. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or Upper Management may change or add to these job duties and responsibilities at any time with or without prior notice.
Estimated annual salary
$34,660
average
Minimum
$22,557
Maximum
$80,191

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Vacation & Paid Time Off

Taco Bell

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$2B to $5B

Location

Irvine, CA

Industry

Chain Fast Food Restaurants

Founded

1962

CEO

Brian Niccol

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