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Site Reliability Operations Analyst job

Palantir TechnologiesCopenhagen, NY
Palantir Technologies jobs

Company

Salary

Skills

Company Description

We believe in augmenting human intelligence, not replacing it.With good data and the right technology, people and institutions today can still solve hard problems and change the world for the better.In 2004, when we looked at the available technology, we saw products that were too rigid to handle novel problems, and custom systems that took too long to deploy and required too many services to maintain and improve.We saw automated approaches that failed against adaptive adversaries, and all-or-nothing access controls that forced organizations to make unacceptable trade-offs between collaborating and securing sensitive data from misuse.We saw a need for a different kind of technology, and we knew it would take a different kind of company to build it. That’s why we founded Palantir.

Job Description

A World-Changing Company At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us. The Role As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

  • Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
  • Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
  • Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
  • Think creatively, work collaboratively, and do whatever it takes to get the job done.
  • What We Value

  • Extraordinary judgment and composure in high-pressure situations.
  • A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
  • Excellent customer service skills.
  • A real passion for developing strong partnerships with customers.
  • Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
  • Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.
  • Ability to travel 25 – 75% required. Varies by location and team.
  • Estimated annual salary
    $74,107
    average
    Minimum
    $56,643
    Maximum
    $96,511

    TASKS

    • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
    • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
    • Analyze data gathered and develop solutions or alternative methods of proceeding.
    • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Palantir Technologies

    Type

    Company - Private

    Size

    Large

    Revenue

    $1B to 2B

    Location

    Multiple locations

    Industry

    Engineering/Architecture
    Computer/Internet

    Founded

    2004

    CEO

    Alex Karp

    Job Filters

    Compliance EngineerPalantir Technologies,Inc.Seattle, WA
    job id:-acb119d9-209d-4fcd-8cd7-d0f0941c97a8 A WORLD-CHANGING COMPANY At Palantir, we re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology...Read more
    Software Engineer, InternshipPalantir Technologies,Inc.Seattle, WA
    Job ID:14deef8f-4dbb-410b-b3f5-156e261969e2 A WORLD-CHANGING COMPANY At Palantir, we re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our...Read more
    Software Engineer, InternPalantir Technologies, Inc.New York, NY
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    A World-Changing Company At Palantir, were passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist...Read more
    Software Engineer, New GradPalantir Technologies,Inc.Seattle, WA
    Job ID:3b56513f-359b-4c59-9ac5-09b2c96efbf6 A WORLD-CHANGING COMPANY At Palantir, we re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our...Read more

    Closed Job Filters

    Future ScholarshipPalantir TechnologiesPalo Alto, CA
    THE 2020 APPLICATION PERIOD IS NOW OPEN. THE DEADLINE TO APPLY IS SUNDAY 5 APRIL 2020 AT 11:59PM PST. We launched the Palantir Future Scholarship in 2016 to celebrate and support students fromRead more
    Corporate and Securities ParalegalPalantir TechnologiesNew York City, NY
    A World-Changing Company At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data andRead more
    Women in Technology Scholarship (North America)Palantir TechnologiesPalo Alto, CA
    THE 2020 APPLICATION PERIOD IS NOW OPEN. THE DEADLINE TO APPLY IS SUNDAY, MARCH 22, 2020 AT 11:59 PM PST. We launched the Palantir Women in Technology Scholarship in 2010 to celebrate and supportRead more
    Proposal Writer and Strategist - WashingtonPalantir TechnologiesWashington, DC
    A World-Changing Company At Palantir, were passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data andRead more
    Software Engineer, Site Reliability EngineeringPalantir TechnologiesPalo Alto, CA
    A World-Changing Company At Palantir, we re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data andRead more
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