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Site Support Executive job

Tata Consultancy Services (North America) jobs




Company Description

Established in 1968, Tata Consultancy Services (TCS) is the fastest growing brand of the decade in IT services with outstanding track record, long-term partnerships, collaborative innovation, and corporate responsibility. TCS combines tech expertise with business intelligence to increase change and deliver results. Believing strongly that global challenges need global solutions, TCS continuously engages with its employees, clients, partners, public institutions, and community organizations across the world to step up and rise to the occasion. The company operates, with more than 443,676 employees representing 146 nationalities, over 46 countries as on 30-Jun-2020. The company is a larger employers of women globally with 36.2% women employees. The company has long list of industry awards, and recognition from partners. The company has been recognized as a Global Top Employer by the Top Employers Institute and rated TCS as an exceptional performer in nine core Human Resource areas: such as talent, strategy, Employee planning, learning and development, performance management, leadership quality development, career growth and succession management, compensation and benefits.

Job Description

Job Description:
Provide VIP Support for Desk side issues per contract and be point of contact at the site for all IT related issues.
Manage critical SLAs and KPIs
Provide Remote support to users at the spoke sites assigned.
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets, mobiles and workstation and Reimage systems as required.
Install, configure, test, maintain, monitor and troubleshoot end-user and network hardware, peripheral devices, printingscanning devices, presentation equipment, software and other products to deliver required desktop service levels.
Configure new users to the domain, setup new computers/laptop and Support mobile/Handheld devices.
Co-ordinate with vendorsupport teams for the hardware purchase and for any technical issues for users.
Assist with securing the network by setting up and maintaining antivirus and applying software security updates in a timely manner.
Co-ordinate with Automation team and perform proactive identification and resolution through self-heal.
Implement One-touch deployment by co-ordinating with the required teams
Implement various automations in digital workplace services
Implement Modern Desktop Management using Nexthink
Resolve application and Database connectivity issues by coordinating with necessary support teams
Estimated annual salary


  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Appoint department heads or managers and assign or delegate responsibilities to them.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Tata Consultancy Services (North America)


Company - Public




Over $10B


New York, NY




Natarajan Chandrasekaran

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