In the role of Software Implementation Specialists, we gather client requirements and coordinate the work of technical personnel. We configure, brand, and put in place company's solutions on client web properties. We ensure that clients achieve maximum return on their investment. We help reach their strategic goals by promoting company’s best practices. We work as a part of the Professional Services team. We collaborate with Sales, Engineering, Product Management and Support departments in different capacities. We ensure that purchased software systems meet clients' technical needs. We customize the software according to clients' needs and specifications. We teach clients how to use the software, and install customized software systems once approved.
Core tasks:
- establish a strategic advisor relationship with each assigned customer
- analyze customer requirements and share implementation best practices
- communicate product functionality and technical concepts to both technical and nontechnical users
- ensure on-time and within scope delivery of all projects
- develop and design customer implementation activities