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Software Support Specialist

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Salary and Benefits

Software Support Specialist
$42K-$52K / yr. (est.)
$43K
$47,748 / year
$53K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Software Support Specialist

What does a Software Support Specialist do?
Woman wearing red and black checkered blouse using macbook
Men working on a computer

Working as Software Support Specialists, we provide solutions for customer facing support requests. We cooperate with IT business analysts, architects, developers, and quality assurance specialists as well as with business subject matter experts. We provide customer-facing support. We take and manage requests that come in by phone, email, or through the support ticketing system.

Core tasks:

  • provide estimates of effort for assigned tasks
  • troubleshoot simple to complex issues
  • resolve issues by writing simple to complex queries against databases
  • maintain documented release procedures to promote code revisions from development to testing
  • analyze and identifies trends in problems, devises remediation measures
  • analyze existing data and metrics to determine trends and performance
  • work with the business to determine requirements for developing new reporting solutions
  • work on projects as part of a team or as an individual
  • provide technical support and customer service via phone and email to both internal and external clients
  • troubleshoot technical issues

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Software Support Specialist?
On average, people work 5-7 years in other positions prior to becoming a Software Support Specialist.
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Software Support SpecialistPhiladelphia, PA - A year ago
😡 This is ridiculous! Just because someone stays longer in one position doesn't mean they lack competency. This infographic is misleading!
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Software Support SpecialistPhoenix, AZ - A year ago
Wow, I didn't realize I was an outlier! I started as a Software Support Specialist straight out of college and never switched positions.

Professional Growth

How Long Do Software Support Specialist Employees Typically Stay in Their Roles?
On average, Software Support Specialists works in this position for 3-5 years across multiple employers.
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HR SpecialistLos Angeles, CA - A year ago
Guys, not everyone wants to climb the corporate ladder. Some people are happy with stability and work-life balance. Let them be!
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Graphic Designer - ContractorSeattle, WA - A year ago
software support speciaLIST? More like software bore specialists! 🤣

Professional Growth

What Is the Job Hopper Score for Software Support Specialist Employees?
Moderate job changes in Software Support Specialist, showing some career movement without excessive turnover.
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Project ManagerHouston, TX - A year ago
In my experience, it's rare to see support specialists getting promoted. This infographic validates that. 👎
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Technical WriterBoston, MA - A year ago
Efforts in documenting better and improving skills are necessary to avoid stagnant careers. 💪

Career path

Path to job

Prior positions

How long does a Software Support Specialist work in this position across multiple employers?
25 %
Customer Service Representative
Avg. length of tenure:3 years
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22 %
Systems Administrator
Avg. length of tenure:4 years
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Fields of study

Discover a Software Support Specialist's areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Software Support Specialist typically studied at.
DeVry University-Arizona
Penn State University

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Software Support Specialist Employees?
Gender ratio in Software Support Specialist position: 0.683362369337979 Male and 0.316637630662021 Female. Age ratio in Software Support Specialist position: 16-20: 8%, 21-30: 65%, 31-40: 18%, 41-50: 7%, 51-60: 2%, 60+: 0%. Software Support Specialist position is predominantly male (68.3%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Software Support SpecialistPhiladelphia, PA - A year ago
the numbers show that this field is not attractive to older people, is it a high-stress job? 😞
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Software Support SpecialistMiami, FL - A year ago
are there any initiatives in place to encourage female participation in this field? ✨

Workplaces

Professional Growth

Who Are the Top Employers for Software Support Specialist?
Top employers of Software Support Specialist position: Accruent, Entrust Datacard, Innovative Systems LLC. People who work in Software Support Specialist position most typically go on to work for the Accruent.
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Software Support SpecialistSan Francisco, CA - A year ago
Who cares about these companies? Software support is a dead-end job anyway. It's time to move on to something better.
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Software Support SpecialistMiami, FL - A year ago
🙄 Accruent, Entrust Datacard, Innovative Systems LLC... all these companies are just mediocre at best. Don't waste your time.
Accruent
Entrust Datacard
Innovative Systems LLC

Professional Growth

What Industries Does Software Support Specialist Typically Have Experience In?
Industry Background: The most typical industries of Software Support Specialist: Information Technology, Manufacturing, Professional / Scientific / Technical, Education, Administrative & Support. Software Support Specialist employees most likely come from a Information Technology industry background.
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Software Support SpecialistHouston, TX - A year ago
Why can't people just Google their problems first before calling us with the most basic questions? It's absurd! 😒
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Software Support SpecialistPhiladelphia, PA - A year ago
Honestly, the lack of appreciation from some customers is disheartening. We're here to help, but please show some gratitude! 🙄

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Discussion about Software Support Specialist

Want to know more about Software Support Specialist position?
Share your thoughts and ideas about Software Support Specialist position with others in our community.
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Is Software Support Specialist a female or male dominated profession?
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Benjamin Gardner4 years ago
30% are women in this profession only.
What is the typical age of people who work as a Software Support Specialist?
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Benjamin Gardner4 years ago
The typical age is 28.
How much experience do you need to work as a Software Support Specialist?
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Benjamin Gardner4 years ago
You should work for 6 years on average to become a Software Support Specialist.
Which industries have a lot of people working in Software Support Specialist roles?
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Isabella Holmes4 years ago
Most typically work in the Manufacturing industry.
Is a higher education needed as a Software Support Specialist?
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Benjamin Gardner4 years ago
A Bachelor of Science degree could not hurt if you want to be a Software Support Specialist
Which company is likely to have openings for Software Support Specialist positions?
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Liam Brown4 years ago
Most people work for Accruent, Entrust Datacard, Innovative Systems LLC, NCR and Tyler Technologies
How long do people usually work as a Software Support Specialist when they switch to another position?
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Isabella Holmes4 years ago
On average people change after 4 years.
Is it frequent for people to switch companies and still work as a Software Support Specialist?
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Sophie Hayes4 years ago
A typical Software Support Specialist might work for one or two companies.
What work history do people usually have before becoming a Software Support Specialist?
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Benjamin Gardner4 years ago
Customer Service Representative, Systems Administrator or Technical Support are the typical prior positions for a Software Support Specialist
Working as a Software Support Specialist what job titles should I consider to switch to?
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Benjamin Gardner4 years ago
Consider the following: Systems Administrator, Software Engineer or Software Developer
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Disclaimer

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