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Solution Services Representative job

FilmlaLos Angeles, CA
Filmla jobs

Company

Salary

Skills

Company Description

FilmLA is a 501(c)4 not-for-profit public benefit organization and film office. It is located in California. Its mission is to create innovative content for its viewers. It provides film permits, production planning, research, and an online permit system. It offers competitive wages and a broad array of benefits including medical, dental, and vision insurance, life insurance, AD&D insurance, healthcare spending account, commuter benefits, paid time off, flexible spending accounts, and a 401k retirement plan. It also provides an employee assistance program. It is providing employment opportunities for the accounts receivable clerk, HR generalist, solution service specialist, production coordinator, and other positions.

Job Description

Job Description

Solution Services Representative

Fulltime Position

FLSA Status: Nonexempt

This is a demanding and fast-moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and initiative. The ideal candidate is experienced in customer service, friendly, loves talking to people and loves finding solutions. Is highly organized but flexible, able to keep up with the details of the position and flexible to contribute where needed.

The Solution Services Specialist handles all incoming calls to FilmLA and provides customer service or directs issues to the proper team member. In addition, serves as back-up for Reservations & Specialties positions.

  • Answers customer service calls, including basic production planning related questions; addresses issues, provides support, offers information and suggests solutions. Answers community filming complaint calls and assists in the resolution of the request or directs the request to the proper team member.

  • Serves as a back-up for Reservations & Specialties by taking over the tasks associated with each position during absences or when in need of additional assistance as listed below:

    • Beach Reservations: Coordinates filming reservations by maintaining County Beach Calendar, obtains pre-approvals from County Beaches & Harbors and responds to informational inquiries.

    • Schools: Coordinates filming in school districts. Reviews and discusses filming activities with production companies and school districts to meet district requirements.

    • Angeles National Forest: Coordinates filming in the Angeles National Forest. Reviews and discusses permit applications, filming activities and insurance. Obtains approvals from Forest Service staff. Responds to informational inquiries.

  • Other duties as assigned.

EDUCATION and/or EXPERIENCE

  • One to three years of customer service or similar experience.
  • A high school diploma or GED.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Ability to handle a fast paced environment, simultaneously supporting several projects in various phases.
  • Experienced in MS Office products
  • Must be able to work under pressure in a fast paced environment

The Company is an Equal Opportunity Employer. No employee or applicant shall be subjected to discrimination or harassment. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Company Description
FilmLA is a private, 501(c)4 not-for-profit organization established for the public benefit. We coordinate and process permits for on-location motion picture, television and commercial production under contract to an ever-increasing roster of public-sector clients in the Los Angeles region. All permits are issued by the authority of and in accordance with the policies of each client jurisdiction.

We function differently than the typical film office or film commission. Most such entities are publicly-funded government agencies focused on promoting their regions to the film industry. FilmL.A. was created when the City and County of Los Angeles decided to privatize their film permit offices, allowing more flexibility in providing services to production companies and local communities.

Although FilmL.A. is funded primarily by permit coordination fees paid by production companies, ongoing community relations is a key component of the service we provide. We work to strike a balance between the needs and interests of the entertainment industry and the neighborhoods affected by on-location production.

In today's highly competitive, global entertainment production market, our services help the Los Angeles region retain its status as the entertainment production capital of the world.

by Jobble

Estimated annual salary
$39,877
average
Minimum
$33,494
Maximum
$57,965

TASKS

  • Sell tickets and collect fees from customers.
  • Sell and serve refreshments to customers.
  • Record details of attendance, sales, receipts, reservations, or repair activities.
  • Provide information about facilities, entertainment options, and rules and regulations.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Service OrientationActively looking for ways to help people.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Filmla

Type

Nonprofit

Size

Small

Location

Los Angeles, CA

Founded

1995

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