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Specialty Customer Service Representative job

Pizza HutHumboldt, TN
Pizza Hut jobs

Company

Salary

Skills

Company Description

For 50 years, Pizza Hut has been giving you the pizza you love – and we love doing it! Pizza Hut began with two brothers borrowing $600 from their mom to start a pizzeria. What started out small has now become the biggest pizza company in the world. And every step of the way, we’ve remained committed to making the best food and providing the highest level of service.

Job Description

Job Description:

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues. Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Required Qualifications H.S. Diploma or equivalent One year experience in a customer service role Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications Computer keyboarding skills and aptitude Preferred Qualifications Prefer six months experience handling and resolving a high volume of complex customer needs over the phone Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions Education Verifiable high school diploma or equivalent. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Estimated annual salary
$30,118
average
Minimum
$21,512
Maximum
$51,696

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Pizza Hut

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$5B to $10B

Location

Plano, TX

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

Job Filters

Pizza Hut Shift LeadPizza HutElyria, OH
Job in about 50 words : Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you re ready to take the next step in your career in restaurant management, our...Read more
Pizza Hut Delivery DriverPizza HutLoudonville, OH
Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut . That s right, we'll pay you to cruise around in your mobile office your car listening to your own tunes and delivering great pizza and pasta. What more...Read more
Assistant ManagerPizza HutOrlando, FL
Description To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail assistant...Read more
Delivery Driver - Twin LakesPizza HutFederal Way, Washington
Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you to cruise around in your mobile office – your car – listening to your own tunes and delivering great pizza – and pasta. What...Read more
Delivery Driver - Pizza MakerPizza HutNew Stanton, Pennsylvania
Pizza Hut Now Hiring Delivery Drivers and Pizza Makers at our Location in New Stanton, PA! “No one out Pizza’s the Hut.” That's why Guests come to Pizza Hut. As the fourth largest Pizza Hut franchise, Quality Huts, LLC., is committed to upholding the long...Read more

Closed Job Filters

ServerPizza HutCommerce City, CO
Full Time Server All Shifts Available Brookdale St. Peters 363 Jungermann Rd Saint Peters, MO 63376 Job #: BSL621724 Brookdale. Bringing new life to senior living. We\"re looking for a server to joinRead more
Pizza Hut Hourly Shift ManagerPizza HutPittsfield, MA
Working at Pizza Hut� is about making hungry people happy. It�s about being independent and having fun, making new friends and earning extra cash. If you�re ready to take the nextRead more
Line CookPizza HutSearcy, AR
Description: Love your job at Texas Roadhouse! Join our family and work in a high-volume restaurant filled with fun. Are you a team player who can handle multiple responsibilities at once? TexasRead more
ServerPizza HutGretna, NE
Description: Love your job at Texas Roadhouse! Join our family and work in a high-volume restaurant filled with fun. Texas Roadhouse is looking for Servers to provide legendary service to every guestRead more
ProductionPizza HutEwing Township, NJ
Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can beRead more
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