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Sr Analyst, Professional Services job

BD (Becton, Dickinson and Company) jobs





Job Description

# Job Description Summary

# Job DescriptionJob Description

Pyxis? medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process\\. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis? medication management system\\. Learn more about Pyxis:

The BD Dispensing Professional Services group manages plans and coordinates the implementation of the Pyxis? medication technologies\\. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures\\. The BD project team partners with the customer project team to deliver the goal of an on\\-time successful system implementation\\. Activities include: implementation project management, product implementation, workflow and system design, configuration tasks, integration engineering functions, customer relationship and partnering activities\\. In addition to customer\\-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics \\(including ordering, customer confirmation and return authorizations\\), implementation and governance methodologies, solution design best practices and quality system requirements\\.

The Analyst, Professional Services, Implementation is expert in the implementation of Pyxis? medication technologies and implements a wide range of these products\\. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation\\. This requires extensive customer interaction and service\\. Primary responsibilities include all aspects of onsite and remote deployment and training\\. The Analyst must have the ability to work collaboratively with cross\\-functional project teams\\. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams\\.

\\*\\*Home\\-based position with extensive travel\\. Ideal candidates will live near a major airport\\. Ideal candidates will reside near a major airport inMississippi/Arkansas\\*\\*

Knowledge, Skills and Abilities


+ Facilitate effective customer meetings using professional and business acumen

+ Demonstrate strong leadership and communication

+ Demonstrate understanding of the healthcare business environment

+ Ability to assume project lead responsibility including managing an overall rollout plan, timelines and project assignments to internal teams and customer personnel

+ Provide feedback on new and existing products to customer as necessary

+ Establish and nurture rapport with client that is conducive to long term business relationships

+ Work closely with the Manager, Professional Services, Lead Analyst, Consultants and Project Managers to maintain project and customer relationship health

+ Must be able to manage customer and team expectations


+ Understanding of the ES system, overall system integration, and the ability to implement integrated systems of Medstations, Anesthesia Systems, and other ES products

+ Must be detail oriented, able to multi\\-task and have the ability to implement projects consistent with established company and customer objectives

+ Provide advanced problem solving and troubleshooting

+ Conduct in\\-depth client training on the use of BD Pyxis products

+ Mentor customer System Managers and Super\\-users on products and best practices

+ Ability to scale and adjust approach based on customer constraints or complexity

+ Provide team support and product information, and conduct special projects as assigned by manager

+ Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables


+ Demonstrate expertise in established Pyxis product implementation process and tools

+ Demonstrate the ability to prioritize and manage complex projects within project timeline, technical and customer resource constraints

+ Works independently with minimal guidance

+ Complete weekly administrative tasks in support of quality management, reporting, revenue and expense

+ Possess excellent organizational skills with the flexibility to readily adapt to change


Education or Equivalent:

+ Bachelor's degree preferred, or equivalent education and work experience\\.

Experience or Equivalent:

+ Competency in HIS/PIS systems and pharmacy and nursing workflow\\.

+ Prefer four or more years in healthcare environment with technical \\(systems\\) involvement or six or more years with other computerized system applications\\.

+ Dispensing software technology experience a plus\\.

+ Must have a working knowledge of a variety of software applications \\(knowledge of SAP and Salesforce are a plus\\)\\.

+ Product training and / or teaching experience preferred\\.

+ Experience working with large integrated delivery networks \\(IDNs\\) preferred\\.

Certifications \\(desired\\):

+ Pharmacy Technician, Informatacist, LPN


+ Must be able to lift a minimum of 50 lbs\\. This position may involve pushing, pulling, stooping, bending and lifting\\.

+ Must possess and maintain a valid driver's license and meet BD's auto safety standards\\.

+ Extensive travel required\\.

+ Position requires flexible working hours, including some nights and weekends\\.

# Primary Work LocationUSA CA \\- San Diego Bldg A&B

# Additional Locations

# Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status
Associated topics: coiler, ear piercing, electrician, operational staff, repair, service detailer, technical, technician, technician lab, technician laboratory
Estimated annual salary


  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Reduced or Flexible Hours

Job Filters

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