Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Sr Associate Customer Support Analyst, Scout RFP job

WorkdayIllinois City, IL
Workday jobs

Company

Skills

Company Description

Workday is an American financial management and human capital management software vendor that was co-founded by David Duffield and Aneel Bhusri in 2005. This Pleasanton, California and the United States headquartered firm is a supreme provider of enterprise cloud applications for finance, HR and planning. Different approaches are taken at Workday to enterprise software. As a result, today, the company is trusted by all the leading companies of the world for its unique and advance enterprise cloud service. On the flip side, industry all leading safeguards are installed by the Workday to keep the data of the people safe. Indeed, Workday is regarded as a system that helps people to adapt in a constantly changing world while keeping them up to date and ahead of technology. Workday is built on a foundation of trust and believes in diversity and a supportive and inclusive workplace wherein everyone feels valued and respected.

Job Description

Location: USA, IL, Chicago
Join our team and experience Workday!
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
Job Description
Scout RFP, a Workday company, is a leading provider in cloud-based strategic sourcing solutions that help organizations source faster and achieve better business outcomes. Scout RFP has a direct impact on Workdays ability to deliver a comprehensive source-to-pay strategic sourcing offering, elevating the office of procurement in strategic importance and transforming the procurement function.

Scout RFP is looking for a highly motivated individual to join its growing Customer Success team. Customer Support Analysts work closely with customers throughout their lifecycle, including assisting with on-boarding new accounts, presenting Scout RFP to customer users for training, and supporting their ongoing daily operations and goals. You will play a vital role in how customers perceive Scout.

Scout RFP users will present you with a range of interesting challenges, from technical to business problems. As you mature in this role, you will be able to proactively recommend best practices learned from interacting with professionals across our customer base and internally.

Candidates must be self-motivated individuals who love working with a passionate and collaborative team, solving problems, working with different software, delighting customers, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.

What you'll accomplish:
Operate as a lead point of contact for all incoming customer requests and concerns
Educate and empower our customers to become better users of Scout
Ensure the timely and successful delivery of solutions according to customer needs and objectives
Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary
Proactively look for solutions to problems and propose improvements to internal teams
Create and update content and documentation for Scout's HelpDesk and User Guides

What you'll need to be successful:
Undergraduate 4-year degree from a reputable college/University
3+ years of experience in a customer support or customer success role, preferably supporting a software solution
Excellent verbal and written communication skills required
Strong organizational and time management skills
General web and software skills
Capable of on-the-spot decision-making and problem-solving
Comfortable with managing multiple tasks and expectations across team members and customers
Experience with creating and manipulating spreadsheets in Excel
Client facing experience preferred (retail, client support, or customer service)
You MUST be living in the Greater Chicago Area to be considered

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Workday

Type

Company - Public

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Computer Systems Design Companies
Data Processing & Hosting Companies

Founded

2005

CEO

Aneel Bhusri

Job Filters

FILTER JOBS
SOFTWARE Workday Inc. is accepting resumes for the following positions at various levels in Beaverton, OR: Software Engineer/Software Development Engineer (20637.1799) - Analyzes, designs, programs, debugs, and modifies software enhancements and/or new...Read more
Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun...Read more
Channel Account ManagerWorkday, Inc.San Francisco, CA
Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun...Read more
Regional Sales Director - TOLAWorkday, Inc.Frisco, TX
Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun...Read more
Corporate Sales DevelopmentWorkday, Inc.Salt Lake City, UT
Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun...Read more

Closed Job Filters

FILTER JOBS
Location: USA, CA, Pleasanton Join our team and experience Workday! It''s fun to work in a company where people truly believe in what they''re doing. At Workday, we''re committed to bringing passionRead more
Location: USA, IL, Chicago Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Location: USA, IL, Chicago Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Director Product ManagementWorkdayPleasanton, CA
Location: USA, CA, Pleasanton Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Account Executive: Healthcare Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Similar jobs in the area
The Customer Support Analyst role is designed for someone with a customer-focused, can-do, positive attitude and a love of Excel and/or Oracle. You will interact with our customer base to resolve concerns and disputes with urgency and humanity. You’ll...Read more
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and eff...Read more
Location: REMOTE Description: Our client is currently seeking a Business Analyst, Corporate Systems [Additional Description] This job will have the following responsibilities: The Business Analyst, Corporate Systems role is responsible for supporting the...Read more
Job Title: Support Analyst Location: Remote Duration: Full Time Job description: Mandatory Technical Skills Strong knowledge of Applications support - covering monitoring, maintaining, improving and upgrading systems and applications Integrate data from...Read more
gig jobs
Food CourierDoorDashMuscatine, IA
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the...Read more
Relevant Experience (in Yrs) 4 - 6 Years Roles & Responsibilities Graduate Engineers having in depth knowledge in: 1. Should have significant experience in Desktop GIS application development and use their expertise and knowledge of the industry practices...Read more
gig jobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsMuscatine, IA
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
Primary Roles and Responsibilities: Senior Business Analyst be responsible for leading the business and functional requirements definition for Claims Center administration as well as downstream systems and reporting. The senior business analyst will also...Read more
Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee...Read more
Location: REMOTE Description: Our client is currently seeking a Business Systems Analyst I Minimum of 8+ years of experience as a Business Analyst, Business Systems Analyst, Data or Systems Analyst; Broad and deep knowledge of life insurance products...Read more
Job Title: RPA-Business Analyst Location Remote Full Time position Business Analyst JD: Insurance and RPA Background Good in communication Able to run requirement gathering workshops Able to document process maps to L5 and validate with the client Able to...Read more
**Note: This is a remote opportunity with compensation dependent on candidate's geographic location, overall experience, and skill level.The Operational Analytics department is seeking a Data Solutions Analyst to join our Data & Reporting team! Operational...Read more
Show more jobs
500+ more jobs

Similar jobs

Location: REMOTE Description: Our client is currently seeking a Data Analyst III JOB DESCRIPTION The Data Analyst III role is a strong functional and technical skills in the Data Governance including metadata management, data profiling subjects, data...Read more
Job Title-BA Technical Analyst Location-Remote Job Type-full Time JD- Develop, revise, and maintain detailed technical guidance and written instructions for a variety of software platforms. Design and adapt art images from engineering files or photography...Read more
Location: REMOTE Description: Our client is currently seeking a Customer Experience Analyst III Job Description: Service champion responsible for supporting our customers throughout the lifecycle journey and digital experience. Facilitates and handles...Read more
About Us Staffigo is in the business of providing IT Consulting Services to clients in various industries in the United States - Healthcare (Payer, Providers & Clearinghouses), Finance & Banking, Retail & e-commerce. We are currently seeking exceptional...Read more
Epic Certified Systems Analyst, Senior Remote As an Epic Certified Systems Analyst Senior, you will implement and maintain EpicCare systems and databases to ensure optimum performance. To help achieve our mission, you will manage complex Information System...Read more
Data Analyst (Remote)Job ID87261Posted29-Sep-2022Service lineGWS SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information TechnologyLocation(s)Remote - US - Remote - US - United States of AmericaJOB SUMMARYResponsible for ensuring the...Read more
Job Title: Techno Functional Business Analyst- Service Parts Planning Location: Remote Duration: 12 Month Contract Start Date: ASAP JD:- Service Parts Planning Relevant Experience 7 to 8 Years Technical/Functional Skills Must Have Industry experience...Read more
Guidewire Business Analyst Remote Needs to understand the claims process in addition to Guidewire Claims Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any...Read more
**Description**Do you seek to truly understand complex problems and how to solve them with data? Do you love the idea of taking raw data, turning it into compelling insights, and using the results to make informed decisions? By joining our team, you'll be...Read more
Job Title: Salesforce CPQ Business Analyst Location: Remote to start with Duration: 12 Month Contract Start Date: ASAP Note:- Must be experienced /certified in Salesforce CPQ Must have done 2/3 CPQ cloud implementation experience Good to have Salesforce...Read more