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Sr. Collections Representative job

JM Family EnterprisesMaryland Heights, MO
JM Family Enterprises jobs

Company

Skills

Company Description

JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.

Job Description

Overview Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 20 consecutive years. Job Description Southeast Toyota Finance is in search of Sr. Collections Representative , responsibilites include but are not limited to: Contacts customers who are delinquent in the repayment of their loans and obtains payments, commitment agreements or establishes a repayment plan Arrange for voluntary surrender of collateral and contact 3rd party vendor to arrange pick up or surrender to dealership Determine if a legal replevin process is required to obtain the collateral Follows set policies and procedures when determining suitable collection solution Utilizes outside vendors and resources to obtain customer information Maintains records on delinquent accounts, update account information, sends follow-up letters and sets up payments on accounts Job Requirements Ability to be assertive, persuasive, clear and concise when communicating verbally and in writing to internal and external customers, attorneys, court administration, and insurance companies Understand Insurance Legal terms and definitions (replevin, lien, Active Duty, Orders, Waiver of Rights, DOD-Department of Defense, etc) Understand use of Pacer system to confirm Bankruptcy, Knowledge of using Department of Defense Website and how to interpret orders and information Ability to interpret orders and determine active duty coverage dates to ensure SCRA coverage Understand SCRA process and requirements of eligibility for Rate reduction, fee suppression, and military coding process Adhere to compliance requirements of UDAPP, FCRA, FDCPA, TCPA, SCRA and all other regulatory requirements Ability to review and compose court documentation Above average planning/organization skills Ability to multi-task in a fast paced environment with high attention to detail and good follow-up skills Proficiency in Microsoft Office applications and above average keyboard skills Collections experience Ability to work overtime as required Fluency in Spanish and English preferred

TASKS

  • Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
  • Calculate clients' available monthly income to meet debt obligations.
  • Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Therapy and CounselingKnowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

JM Family Enterprises

Type

Company - Private

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Retail

Founded

1968

CEO

Colin Brown

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Lead Software Developer in Test (SDET / DevOps)JM Family EnterprisesAlpharetta, GA
Overview About DataScan Founded in 1989, DataScan is the industry leader in providing lenders with wholesale asset financing and inventory risk management solutions. Clients rely on their industry knowledge and expert team to successfully manage their...Read more
Car Hauler - JacksonvilleJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Sr. Customer Service RepresentativeJM Family EnterprisesEarth City, MO
Overview JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and...Read more
Automotive Warehouse Associate (Part Time)JM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Sr. Associate Relations AdvisorJM Family EnterprisesEarth City, MO
Overview JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 23 consecutive years. What started with Jim Moran's...Read more

Closed Job Filters

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Senior Collections Representative - BankruptcyJM Family EnterprisesEarth City, MO
Overview Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of productsRead more
Associate Data AnalystJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world\u2019s largest independent distributor of Toyotas. The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to helpRead more
MateJM Family EnterprisesDeerfield Beach, FL
JM Family Enterprises, Inc . is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 20Read more
ASSEMBLERJM Family EnterprisesJacksonville, FL
Southeast Toyota Distributors is the world’s largest independent distributor of Toyota vehicles . The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to help expandRead more
Executive Group Administrative Assistant, Human ResourcesJM Family EnterprisesDeerfield Beach, FL
Overview JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work ForRead more
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