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Sr. Customer Service Rep job

JM Family EnterprisesDeerfield Beach, FL
JM Family Enterprises jobs



Company Description

JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.

Job Description


World Omni Financial Corp., founded in 1981 by Jim Moran, is a diversified financial company offering a broad range of products and services to automotive dealers, consumers and lenders. World Omni consists of three operating units: Southeast Toyota Finance, the captive finance company for Toyota Dealers in the Southeast United States; Datascan, a global leader in wholesale floorplan accounting and risk management systems; and CenterOne Financial Services, which provides services designed to improve the performance of client's portfolios.

Job Description

Individual will be responsible for accurately and promptly entering retail and or lease contracts in the automated contract processing system, process all contracts to completion within one day of receipt while ensuring compliance with policies and procedures as well as State and Federal regulations. In addition, to being flexible to changes in policies, procedures, State and Federal regulations.

Individual will be required to initiate and maintain follow- up contact with dealerships to resolve held offerings in a timely fashion. Accurate accounting of all daily items received and processed is required. Notify customers daily of any corrections or adjustments to their contract data using effective communication skills and established company form letters. Perform other tasks and projects as assigned by management. (such as daily/ monthly reports, filing, credit application entry, etc.)

* Process contracts in a manner consistent with department policies, procedures and objectives. Lease and Retail discounters are expected to process the minimum number of contracts set by management per 8 hour workday.

* Maintain an acceptable monthly audit error ratio as set forth by management. Meet yearly Payoff and Deletes (exclusive of dealer errors) error ratio (% of contracts processed) as set forth by management.

* Meet yearly Rebate Errors as set forth by management ? Rebate programs not selected in error represent a significant exposure to loss for WOFC and must be avoided.

* Assist with CAD, DSR (send-backs, etc.) and other department tasks as assigned by management. Participate in meetings, training classes, associate updates and any other job related functions. Availability to work overtime when needed, especially during month-end. Availability to work company holidays as required and after hurricanes/storms as needed.

* NOTE: This position requires availability to work holidays (including but not limited to the day after Thanksgiving, Christmas Eve and New Year' Eve) as well as occasional over-time and some Saturdays. Working hours are 8:00-5:00 Monday through Friday to allow us to meet the needs of our Customers.

Job Requirements

1. Experience processing lease and/ or retail contracts for dealer funding required.2. Experience processing contracts in Fiserv 5.0 preferred.3. Basic understanding of a retail and lease contract required.4. Ability to operate a 10-key calculator by touch and understanding of basic mathematical operations required.5. Must possess proficient data entry skills and the ability to type 40 WPM.6. Must possess exceptional verbal and written communication skills.7. Must be able to work overtime, occasional Saturdays and holidays as necessary.8. Must be able to handle multiple tasks and adjust to shifting priorities as necessary.9. Must possess excellent time- management skills and able to work in a high paced work environment.10. Ability to work with minimal supervision.



  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

JM Family Enterprises


Company - Private




Over $10B


Multiple locations






Colin Brown

Job Filters

Lead Software Developer in Test (SDET / DevOps)JM Family EnterprisesAlpharetta, GA
Overview About DataScan Founded in 1989, DataScan is the industry leader in providing lenders with wholesale asset financing and inventory risk management solutions. Clients rely on their industry knowledge and expert team to successfully manage their...Read more
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Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Sr. Customer Service RepresentativeJM Family EnterprisesEarth City, MO
Overview JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and...Read more
Automotive Warehouse Associate (Part Time)JM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Sr. Associate Relations AdvisorJM Family EnterprisesEarth City, MO
Overview JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 23 consecutive years. What started with Jim Moran's...Read more

Closed Job Filters

Senior Collections Representative - BankruptcyJM Family EnterprisesEarth City, MO
Overview Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of productsRead more
ASSEMBLERJM Family EnterprisesJacksonville, FL
Southeast Toyota Distributors is the world’s largest independent distributor of Toyota vehicles . The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to help expandRead more
Executive Group Administrative Assistant, Human ResourcesJM Family EnterprisesDeerfield Beach, FL
Overview JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work ForRead more
Associate Data AnalystJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world\u2019s largest independent distributor of Toyotas. The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to helpRead more
MateJM Family EnterprisesDeerfield Beach, FL
JM Family Enterprises, Inc . is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 20Read more
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