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Sr. Customer Service Representative job
JM&A GroupDeerfield Beach, FL
Description
Skills
Summary
Job trends
Job openings
Closed jobs
Company Description
JM&A Group is a privately-held automotive company known for its specialties, including Vehicle Protection, Prepaid Maintenance, F&I Training, Dealer Training, Virtual Training, GAP Claims, F&I Consulting, In-Store Dealer Support, and Finance & Insurance. The mission of the company is to increase the bottom-line profits of dealers. Headquartered in Deerfield Beach, FL, the automotive company was founded in 1978. JM&A Group believes in the values of engagement, innovation, teamwork, accountability, diversity, accessibility, and integrity. The automotive company employs more than 1000 employees and invites more individuals to join the company. JM&A Group is a place where one can find a friendly working environment with employee benefits such as free gym membership, free lunch or snacks, commuter checks & assistance, life, health, medical & disability insurance, and retirement benefits.
Job Description
Overview
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Groups competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
Job Description
JM&A Group is in search of a Sr. Customer Service Rep, responsiblities include but are not limited to:
Answering customer, lender, and insurance company inquiries
Provide courteous and accurate responses
Ability to clearly explain the terms of the GAP waiver
Provide a thorough and understandable explanation of contract provision and breakdown of the decision
Ability to clearly explain the breakdown of a GAP waiver amount
Applies knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone
Provide individualized customer service of a high-standard professional level
Resolves customer questions, complaints, and requests, frequently involving some contract interpretation
Communicate effectively, follow documented processes, and constantly improvise to satisfy our customer needs
Strong customer focus, enjoys teamwork, and is resourceful and innovative in problem resolution
Job Requirements
Highly motivated and positive team player
Superior verbal and written communication skills
Customer behavior understanding and problem resolution skills
Strong interpersonal skills necessary to handle high demand, high pressure situations with customers
Ability to multi-task including the ability to navigate multiple screens and systems during calls
1-2 years of technical customer service experience or 2-3 years of general customer service experience in a call center environment required
Comfortable with changes in technology
Strong data entry/typing skills and experience using Microsoft Office applications
Bilingual (English/Spanish) a plus
High school diploma or equivalent required
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Groups competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
Job Description
JM&A Group is in search of a Sr. Customer Service Rep, responsiblities include but are not limited to:
Answering customer, lender, and insurance company inquiries
Provide courteous and accurate responses
Ability to clearly explain the terms of the GAP waiver
Provide a thorough and understandable explanation of contract provision and breakdown of the decision
Ability to clearly explain the breakdown of a GAP waiver amount
Applies knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone
Provide individualized customer service of a high-standard professional level
Resolves customer questions, complaints, and requests, frequently involving some contract interpretation
Communicate effectively, follow documented processes, and constantly improvise to satisfy our customer needs
Strong customer focus, enjoys teamwork, and is resourceful and innovative in problem resolution
Job Requirements
Highly motivated and positive team player
Superior verbal and written communication skills
Customer behavior understanding and problem resolution skills
Strong interpersonal skills necessary to handle high demand, high pressure situations with customers
Ability to multi-task including the ability to navigate multiple screens and systems during calls
1-2 years of technical customer service experience or 2-3 years of general customer service experience in a call center environment required
Comfortable with changes in technology
Strong data entry/typing skills and experience using Microsoft Office applications
Bilingual (English/Spanish) a plus
High school diploma or equivalent required
TASKS
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
KNOWLEDGE
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
JM&A Group
Total job postings in the past
Based on 130 job boards, duplications excluded2
Current job openings
56%
in 6 months
1,050%
in 1 year
3 weeks
Average posting lifetime
Total job posting distribution in the past
Based on 46 number of jobs from 130 job boards, duplications excludedJob Filters
OverviewJM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and...Read more
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,000 associates. Rooted in automotive and united in its...Read more
Closed Job Filters
Overview JM Family Enterprises, Inc . is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work ForRead more
Overview JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
Overview JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieveRead more
OverviewJM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
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