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Sr. Customer Service Representative job

JM&A GroupDeerfield Beach, FL
JM&A Group jobs

Company

Skills

Company Description

JM&A Group is a privately-held automotive company known for its specialties, including Vehicle Protection, Prepaid Maintenance, F&I Training, Dealer Training, Virtual Training, GAP Claims, F&I Consulting, In-Store Dealer Support, and Finance & Insurance. The mission of the company is to increase the bottom-line profits of dealers. Headquartered in Deerfield Beach, FL, the automotive company was founded in 1978. JM&A Group believes in the values of engagement, innovation, teamwork, accountability, diversity, accessibility, and integrity. The automotive company employs more than 1000 employees and invites more individuals to join the company. JM&A Group is a place where one can find a friendly working environment with employee benefits such as free gym membership, free lunch or snacks, commuter checks & assistance, life, health, medical & disability insurance, and retirement benefits.

Job Description

Overview

JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Groups competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.

Job Description

JM&A Group is in search of a Sr. Customer Service Rep, responsiblities include but are not limited to:

Answering customer, lender, and insurance company inquiries

Provide courteous and accurate responses

Ability to clearly explain the terms of the GAP waiver

Provide a thorough and understandable explanation of contract provision and breakdown of the decision

Ability to clearly explain the breakdown of a GAP waiver amount

Applies knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone

Provide individualized customer service of a high-standard professional level

Resolves customer questions, complaints, and requests, frequently involving some contract interpretation

Communicate effectively, follow documented processes, and constantly improvise to satisfy our customer needs

Strong customer focus, enjoys teamwork, and is resourceful and innovative in problem resolution

Job Requirements

Highly motivated and positive team player

Superior verbal and written communication skills

Customer behavior understanding and problem resolution skills

Strong interpersonal skills necessary to handle high demand, high pressure situations with customers

Ability to multi-task including the ability to navigate multiple screens and systems during calls

1-2 years of technical customer service experience or 2-3 years of general customer service experience in a call center environment required

Comfortable with changes in technology

Strong data entry/typing skills and experience using Microsoft Office applications

Bilingual (English/Spanish) a plus

High school diploma or equivalent required

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

JM&A Group

Type

Company - Private

Size

Medium

Location

Multiple locations

Founded

1978

CEO

Forrest Heathcott

Job Filters

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Sr. Finance & Quality Control AnalystJM&A GroupDeerfield Beach, FL
OverviewJM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and...Read more
Strategy LeadJM&A GroupDeerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,000 associates. Rooted in automotive and united in its...Read more

Closed Job Filters

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Intern, LegalJM&A GroupDeerfield Beach, FL
Overview JM Family Enterprises, Inc . is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work ForRead more
Sr. Customer Service RepresentativeJM&A GroupDeerfield Beach, FL
Overview JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
Adjuster, ClaimsJM&A GroupDeerfield Beach, FL
Overview JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
F&I SpecialistJM&A GroupDeerfield Beach, FL
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieveRead more
Sr. Customer Service RepresentativeJM&A GroupPompano Beach, FL
OverviewJM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealersRead more
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