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Sr. IT Service Desk Analyst job

CognosanteFargo, ND
Cognosante jobs

Company

Salary

Skills

Benefits

Job Description

We’re on a mission to transform our country’s healthcare system. Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us - and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep. Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create _value_ being enterprising. We develop _innovative_ ideas and solutions. We _perform_ at our best and deliver results. We _share_ achieved results and recognitions. Cognosante was founded to address a critical gap in the health IT market - the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, we’ve worked to find progressive solutions to complex problems. We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect the dots between patients, plans, providers, and payers. We are the best minds on health - and we’re looking to grow our team. Are you ready to make a difference in the lives of millions? Join us. **Highlighted Benefits for Full-time Employees** **•Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance** Cognosante is an equal opportunity employer at . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. **_T_** **_o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes._**
Estimated annual salary
$71,831
average
Minimum
$60,025
Maximum
$84,340

TASKS

  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Expand or modify system to serve new purposes or improve work flow.
  • Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsuranceVision Insurance
Flexible Spending Account (FSA)401K Plan
Vacation & Paid Time OffHealth Insurance

Cognosante

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

4025 9th Avenue South # 1Fargo, ND, 58103and others

Industry

Computer/Internet

Founded

2008

CEO

Michele Kang

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Customer Service AgentCognosanteBarbourville, KY
**Security Clearance required:** Cognosante is on a mission to transform our country's healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application...Read more
Call Center Quality ManagerCognosanteFalls Church, VA
Security Clearance required:No clearance requiredCognosante is on a mission to transform our country’s healthcare system. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best...Read more
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Cloud Engineering ManagerCognosanteMc Lean, VA
Cognosante is on a mission to transform our country's healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisitionRead more
Cloud Engineering ManagerCognosanteMcLean, VA
Cognosante is on a mission to transform our country’s healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisitionRead more
Technical Quality Analyst Bilingual English/Spanish JLodge, a Cognosante Company, is hiring **Bilingual Technical Quality Analysts** to support our customers’ goal of improving and maintaining theRead more
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Cognosante is on a mission to transform our country’s healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisitionRead more
Innovation ManagerCognosanteFalls Church, VA
Innovation Manager - Cognosante Location: Falls Church, VA Travel: Remote Work: No **Job Description:** Cognosante is looking for an experienced Innovation Manager to define, mature, build, andRead more
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