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Sr. Manager, Market Operations job

Landmark HealthLatham, NY
Landmark Health jobs

Company

Salary

Skills

Benefits

Company Description

Headquartered in Huntington Beach, California, Landmark was founded in 2013 with a vision to help people at the greatest risk in the United States. These people suffer from multiple chronic health diseases and heavily rely on hospital emergency and critical care rooms as their primary source of medical and healthcare services. For many communities, families, and our own loved ones this is insufficient. Landmark approaches healthcare differently based on patients’ personal characteristics and not historical utilization providing a continuous level of care regardless of the time of the day, every single day of the year, that includes holidays and weekends. The organization specializes in in-home patient care services with a reduction in hospital admissions by as much as 28%. The company advertises numerous career opportunities on its official website hiring professionals in the disciplines of procurement, nursing, and more.

Job Description

Overview

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the patients with the most intense and complex medical needs. Landmark partners with health plans across the country to bring high-quality, compassionate medical care our nation’s sickest members, wherever they reside and whenever they need it.

By integrating technology, a highly innovative care delivery model, and multidisciplinary clinical teams, Landmark delivers health management capabilities at scale for the frailest and clinically complex segments of the population – the 3-5% of members that account for 20-30% of all national healthcare expenses annually.

OBJECTIVE


Reporting to the Market GM/VP, the Senior Healthcare Operations Manager is an important part of the market management team and is responsible for providing analytical support and overseeing office operations that enable world-class clinical outcomes. The Senior Operations Manager will help translate strategic vision into operational reality and build the operational infrastructure to support the market’s growth and efficiency over time.

Responsibilities

Administrative Oversight: Lead a team responsible for the administrative functioning of two offices, including but not limited to:

• Maintenance of supplies inventories and maintains appropriate processes for ordering and storage of such supplies
• Calendar management for the office, including prep and follow up for recurring team meetings
• Preparation for Executive visits
• Coordination with all relevant vendors necessary for office operations
• Administration of PTO and payroll systems, and on-call schedule
• Management of front office activities
• Facilities management, including overseeing contingency planning
• On-boarding new hires


Operational Implementation and Improvement: Maintain a comprehensive understanding of daily operations, policies and procedures; identify operational roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactive solicit and problem solve issues faced by the clinical and administrative teams.


Metric Tracking and Reporting: Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and synthesis and presentation of results.

• Translate performance metrics into actionable operational recommendations for improvement – partnering and working collaboratively with others across Landmark.
• Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff.


Market Performance:

• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model
• Collaborate with local and central outreach teams to support engagement and other performance goals through provider calendar and schedule management
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination


Market Leadership: Act as back up to GM/VP as needed for community relationship building and other external-facing responsibilities.

Qualifications

• Bachelor’s Degree in healthcare related field or business administration, MBA/ advanced degree preferred
• 5+ years of administrative management experience in health care, preferably in a managed care setting
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
• Superior reasoning, planning, and time management skills
• Proven track record of driving operational projects from conception to implementation to refinement
• Excellence in organizational and project management with the ability to lead multiple complex projects
• Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
• Solution-oriented mindset and work approach
• Strong collaboration skills and a natural ability to connect with others
• Excellent communication and interpersonal skills, with the ability to be personable yet persistent

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Estimated annual salary
$129,217
average
Minimum
$99,155
Maximum
$159,345

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Vacation & Paid Time Off

Landmark Health

Type

Company - Private

Size

Medium

Location

Multiple locations

Industry

Healthcare

Founded

2013

CEO

Adam Boehler

Job Filters

Registered Nurse - UrgentivistLandmark HealthLatham, NY
Overview This role primarily provides medical care and management to members served by the Landmark program who request urgent visits to the IDT team during daytime and/or swing hours (8 hour shifts). This position also participates in new patient...Read more
Registered Nurse Clinical SupervisorLandmark HealthWestborough, MA
Overview Do you want to make a difference in healthcare? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill...Read more
*Landmark Health has new per diem Physician opportunities located in our Charlotte and Winston/Salem Markets. Landmark Health is a high growth, entrepreneurial, home-based provider team that is transforming healthcare by serving the extensive needs of the...Read more
* These Per Diem Physician House Call opportunities are located in our Raleigh/Greensboro and Fayetteville markets Landmark Health is a high growth, entrepreneurial, home-based provider team that is transforming healthcare by serving the extensive needs of...Read more
About Landmark Health There is a care gap in America for those who need extra time with medical providers and easier access to care. Landmark cares for this group—people perhaps much like your parents, neighbors, and elders in your community—those with...Read more

Closed Job Filters

Registered NurseLandmark HealthBuffalo, NY
Do you want to make a difference in healthcare? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.? Our medical groupRead more
****SIGN ON BONUS**** ? ? Be a Part of Our Mission. Make a Lasting Difference.? ? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in ourRead more
Registered NurseLandmark HealthBenton, PA
Do you want to make a difference in healthcare? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.? Our medical groupRead more
Sr. Manager, Market OperationsLandmark HealthLatham, NY
Overview Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the patients with the most intense and complex medical needs. Landmark partners withRead more
Registered NurseLandmark HealthCincinnati, OH
Do you want to make a difference in healthcare? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical groupRead more
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